MainStay Suites Port Arthur - Beaumont South

We arrived & after scheduling an accessible room one was not available. They are remodeling & construction workers parked equipment & their vehicles in the disabled spots. Rooms aren’t as clean as I would expect.

Needed some updates.

Nice hotel

The door kept getting stuck. Hard to open and close. There was used soap left in the bathroom. Smelled mildewy. Front foyer and halls were wet from possible humidity

Checked in and handed the receptionists my id and types it into the computer. Then takes out her phone and takes pictures of whatever is on her screen. Looks at me and says her computer system is down. Hmm, how were you able to check for my reservation if your system is down. Red flag there. Then I went outside and came back in and requested a 2nd key to the room with one of my boys standing next to me. She said I gave 1 already and I told her that I had given it to my husband so he can get in because I had sprained my ankle need to go to the room. She said let me see how many people you put in your reservation. I told her that I put 5 people in my reservation. 3 adults 2 teenagers. She got all huffy and puffy. I told her that we reserved the room with 2 queen beds and a pull out sofa. She told me to show her my reservation. I did and 5 people was infact on my reservation. She still didn't want to give me an extra key. Finally got the key and walked to the room and you can smell wet carpet, mold down the hallway.The rooms were a great size and even has a kitchen, microwave and a sink. Beds were ok and there was 2 tvs. 1 for the ones sleeping on the bed area and 1 where the sofa bed was at. Those 2 issues are the only issues I had. I would recommend this place if they get rid of smell/mold and encourage their receptionists to be kinder to visitors as were coming in from a 10 hour drive.

The floor in my room was not level. The fridge would constantly close when getting something out of it.

Located close to restaurant and Bars

The room smelled funny. The kitchenette wasn’t clean, nor was any of the utensils/pots/wash rags. The A/C didn’t cool the room. The TV remote didn’t work, even after getting a replacement. The main door had a hard time closing, key card worked every once in awhile. The toilet wasn’t secured to the ground. We were told upon check-in that breakfast was from 7-10am. On Saturday we came down for breakfast at 7:12am and there was nothing for breakfast. Waffle maker wasn’t turned on, juice machine was off, no coffee. When we asked about it, we were told that the main chef hadn’t arrived yet and that MAYBE he might be coming in 45 more minutes. Sundays breakfast was cereal and the waffle maker wasn’t functioning properly. The front desk hotel staff were rude and unhelpful. The pool was over chlorinated, hot tub was colder than the pool. In a pool that size, there were times that there were 20-25 people in it. Rowdy kids with barely any adult supervision, even when that information was brought to the attention of the front desk no one even came outside to look at the situation