Guest User
August 27, 2024
When I checked in this evening, I asked for a bottom floor room, the check in person told me the room she assigned to me, it was her ONLY room, room 102. I opened the door to it and the bed was unmade from the previous guest. I went back to the office and told her, and her response was….. “Well, it’s the ONLY one we got!” And shrugged her shoulders as if to imply that I would have to just accept that one as is . I asked her is she wouldn’t mind cleaning my room for me and I would be back in a half hour and she said she would. When I got back, another guest was unable to check in, because they had lost her reservation so she was very angry. When she got to me, she handed me the key to room 110 instead. Suddenly there WAS another room available , this room, room 110! Even though less than an hour prior, I was told there was not another room available.