Ukino Terrace Algarve Concept

Absolutely perfect, everything’s has been good. 100% recommend.

Worst place I have ever stayed!! Arrived to be offered a postage stamp sized room with the dining table next to twin beds, mini kitchen, bathroom etc and balcony. Went straight back to reception and asked for the room we had paid for 1 bed apartment as in the pictures, which we eventually got on street level. Our first night there and after settling in, going out to eat came back the room to be greeted by a massive cockroach, friend killed it and flushed away in loo, about an hour later another 1, killed that. By now i'm freaking out, itching like I have fleas and scared to even sleep, next day go for breakfast came back and low and behold more roach's, that was it for me. Rang jet2 who thankfully managed to get us out of there but at an extra £165.55, to do so, I didn't care by now. Hotel then offered us another room but same scenario as the first room but even worse, balcony completely cut off from daylight due to about 4 trees right outside it, who would offer a room with trees outside to someone who is terrified of insects especially roach's beggars belief!!! so we left. The place is so boring, only one local place to eat/drink the sweet spot (who were a lovely group of staff, so thank you, especially vasques you're customer service is second to none). Every other place is up some long steep hills and down again, beach down 2 hills and walking back is not great of like me you have mobility issues, only shop is another long walk up and down hills definitely don't go if you can't walk far. There is zero to do in the area, no club, no shop, no pool snack bar, no site club, bus and road tourist train were scarce. Trying to get help with excursions none existent, zero help to our room with 2 full sized suitcases 2 holdalls and a wheelchair. It really was just a very bad experience all round and I will never go there again. Only plus is the apartment was clean, beds were comfy (not that I slept much thinking I had things crawling on me), and had a good sized balcony, but alas I couldn't sit on. So moved on to the Tropical sol in Albufeira and the best move we've made. Not 1 insect, loads to do, lots of shops, bars/restaurants and regular hop on/off buses run often, great food choices for our breakfasts as we're b&b. We're still here now 19 October and weather is gorgeous, so happy we moved. Ukino you let us down badly and a serious review of redesigning the area to include choices and a shop would be great.

Visited on 2nd to 6th October, fully inclusive, 3 adult ladies. We arrived at 11pm, on checkin, we were told fully inclusive had finished and there was nothing available for us! We were eventually given a bottle of water between 3 adults. This is an apart-hotel with blocks up and down the road from the reception area. The pool is away from the blocks and so is the restaurant, so not suitable for those with restricted mobility. There are no lifts to the accommodation, so you have to negotiate the stairs with your luggage. The room it's self was large and spotlessly clean. The only downside was, although we booked as 3 adults, the 3rd bed was a put-u-bed in the living room area!....apparently, unless you book a 2 bedroom apartment, this is the only layout available. Showergel, toilet rolls and hairdryer all present. Fridge freezer, kettle and hob. Take dishcloth and washing up liquid tho...£4 from machine in reception otherwise. Food at restaurant was ok, plenty to choose from...typical fully inclusive food. As far as drinks are concerned, we were made to feel like second class citizens when ordering on fully inclusive basis. Drinks were served in plastic cups, no garnishes on cocktails and only 2 drinks per person allowed at a time. I understand the need for rules, and that's fine, but there were 3 of us, so one person couldn't go to get the drinks for all of us!!! If you were paying for drinks, the cocktails were mixed freshly, shaken and served with garnishes. At Sweet spot, in the evenings, you have to wait in a different area of the bar for your fully inclusive drinks. You can't have gin in a proper gin glass, again it's served in a plastic cup. I was told " fully inclusive people take the glasses to their rooms and they dont come back". I said we were drinking in the bar, but still not allowed a proper glass!!! Paying people get served before you too. You don't get waiter service at your table either, unless you are paying for your drinks!!! This did tarnish our stay and probably, for these reasons, I wouldn't recommend a fully inclusive stay unless things change. After all, you do pre pay for your food and drink! We did enjoy the area, although, again, anyone with mobility issues would struggle to get to the beach. We probably wouldn't stay here again but there were people there who had visited numerous times before. Personal preference I suppose

If your after a very quiet area this is a good place to go, the rooms are really clean and spacious, I went as all inclusive, drinks are served at the outside pool bar which is quite small from 10.30 until 19.00, then from 19.00 to 23.00 at the indoor bar the sweet spot, the only down side is the week I went the weather wasn’t the greatest and raining quite a lot and yet was still expected to go to the outside pool bar for drinks, my only suggestion is that both bars should accommodate customers that all inclusive regardless of the time especially when the weather is poor.