Ikos Olivia

Nice

Third year running where we have visited Ikos Olivia for our family summer holiday however we’ll not be returning, as with increasing prices however diminishing levels of service and no recognition of our loyalty towards Ikos, we’ll be trying a new experience for summer 2025. Food quality still excellent, as was the service at the restaurants, with the exception of Flavours, where we could be waiting 20 mins for a top up of our drinks or even getting a drink on some occasions. Pool service was hard work this year, which was a high point on previous visits and the majority of times, I had to go to the bar to request drinks. First world problems and all that, however when you’ve been spoilt on previous visits and the service levels reduce, it does take of some of the shine. The white party was really poor this year, with the DJ playing the most random, dated music. We’ve been spoilt with DJ Lazeros on previous years. Decent holiday however when none of the family are excited about returning next year, it’s time for a change and for those Ikos prices, you need to feel excited!

We are a three generational family of ‘girls’ - 73, 47, 17 and 10 years - who have just returned from our fourth trip to Ikos. This was an extra special holiday for us and one we weren’t sure would happen. Over two years ago the little one had to undergo chemotherapy so we couldn’t holiday abroad. To give her, and all of us, something to look forward to we offered her the holiday of her choice after chemo if she was able to travel. She chose Ikos Olivia above all else - even Disneyland! That says it all I think. Our holiday was amazing and as ever didn’t disappoint. Everything was perfect - from the room to the food to the absolutely amazing staff. Nothing - and I mean nothing - was too much trouble. The Ikos service is above and beyond any other hotel whether you are deluxe or not. Everyone gets the highest level. It is truly our family’s ‘happy place’. There has to be a special shout out to Leon and the pool team, especially Lazerus, Florian and Petro. We can’t wait to return if our circumstances allow.

The service was excellent from the airport transfer, to checking in and through out the stay. All staff were friendly, courteous, no matter the amount of requests. The room service was done at least twice, sometimes even 3 times. The kids club was great for families, only feedback would be more availability for kids to participate. The food in all 6 restaurants were amazing except the French dinner which could be down to preference and taste. The communication via WhatsApp was amazing. Refilling of your bar and room amenities, number of wines, drinks requested and provided, if not available, other options were given. Sorry I am not sure what others are complaining about but our experience was amazing. Keep up and make improvements where necessary. The kids loved it as well.

We had a perfect vacation there. All the service at the place was at a very high level, especially remember Alex who gave special treatment to us and the children. The service in the French restaurant at breakfast was also at a special level by the entire staff.

From the first few hours of getting to the hotel it was a major let down. 2hrs 20 to wait for a bottle of wine via room service, ended with a visit to the bar in my pyjamas to get it myself. Food via room service was stone cold. I was asked to fill in a form at check in with any dietary requirements to be given a meal on bread via the room service (I’m gluten free!!) our hotel door would not close from the outside. Within the first 24hrs I raised the service issues with a deputy manager to be looked at with utter contempt and no apology. The door did get fixed that morning which was handy and meant we could leave the hotel room for breakfast. Things just went from bad to worse, service was terrible, another evening it took 4 staff to come to the room to understand they had given us a bottle of wine with the cork in and no bottle opener. It took me 4 nights to get a glass of Merlot wine, and that’s not through the lack of trying- being told yes and receiving something utterly different or being told they didn’t have it. My husband didn’t manage to get a glass of Chardonnay the whole entire stay. He would be told yes and be given a Sauvignon every time. This is suppose to be a hotel that publicises the fact that they have 300 varieties of wine in their cellar with a sommelier. What sommelier?!? Where are these 300 varieties of wine???? Food was luke warm at best throughout the hotel, the buffet we found was the best place to get a hot meal. Room service don’t even bother- Stone cold. The mini bar in the room would only get filled up with what you asked for.. water wasn’t even topped up unless you asked. Towels around the pool old and frayed, service lacking, 10 mins to get a menu and things forgotten and had to ask multiple times for. That’s just the trivial stuff you’d expect a 5star hotel to have nailed down. Now comes the stuff that was basically completely and utterly unsafe. (Besides the lack of food awareness) Bike hire: the member of staff at the sports centre didn’t have a clue about bikes, showed no interest at all about safety. By mid morning they had very few bikes left. My husband was given a bike with a very loose handle bar and his one brake did not work!! He gave it back and gave up. A short while into a bike ride with my daughter I realise her seat is not even secure it was moving left and right with every peddle. When handing back the bikes I find my daughter’s helmet was completely cracked at the back, so not much use at all. The whole experience left us feeling pretty infuriated. Went to the gym and one of the treadmills was out of order with the other three in use, equipment needs an upgrade! Then comes the electrical fire at 2am, staff were not trained and completely unprepared . People did not know whether to evacuate or stay in the hotel. Staff communication was 0. Floors were not cleared or evacuated. Guests that had evacuated given the all clear to go back in when fumes and smoke were still coming out of the wi