Guest User
June 17, 2024
I'll start with the positive : the premium room was good size, the bed and pillows were fine, and the staff was very polite. However, even though I wasn't expecting much, I was still deeply disappointed. The biggest problem is the air conditioning - the noise was unbearable and the temperature wouldn't descend below 28°. We weren't able to get any rest. We asked to see two other rooms and spoke with other guests and even though the staff very politely pretended to not know about the problem, apparently all the rooms are hot and noisy. The pools didn't look very clean and the water in the hot tub looked like a muddy watering hole on the first day we were there. I haven't been to the pool since. In addition, they let outside visitors use the pool (for 16 BGN) and my advice is to go early if you want to find a decent lounge chair (most of them look like they're there from 2005 when the hotel opened). The food at the restaurant was fine but it's very overpriced, the wine too. We were in the new wing of the hotel that was built (I think) less than two years ago and it looked very poorly maintained and already falling apart. My advice is to find another place to stay, this one isn't worth the money. You can find the same mediocre thing a lot cheaper.