Hotel Hymeti's Palace

In my life I have had the opportunity to travel a lot for business and private purposes. If you want to waste your money and feel robed please don't hesitate to chose this hotel. The style of doing business is so strange. The owners give the feeling that they want to make their yearly income in one day by offering the worse quality of their service. The room is fancy decorated but extremely dark. We needed to use the mobile flash to find our things in the luggage. Eventhough they were waiting for guests to arrive, the room was cold considering the hotel being a 5 star and this gives you a feeling of not being welcomed. To buy an extra bottle of watter the price goes 650 lek (6.5 Euro). This hotel does not provide any information about their extra prices for basic things like water. Knowing the good kitchen of Albania, the quality of food they offer is very poor. The main dish was supposed to be lamb meat and it was only 2 ribs with a fascia covering them. Breakfast was far from the quality of a 2 star hotel. The offered coffee in a kettle was cold and of a bad taste. The butter from the colour and the taste gives you the feeling that it had expired years ago. We read the positive comments on the booking site and now I am not sure if we have stayed at the same hotel. It looks like the number of stars in a hotel means nothing in Albania. Food and service do not match 5 stars at all. Now that I am writing my review I happened to read the arrogant answer from the management of the hotel directed to clients that have written negative reviews. This is an indication that clients are not important but only their money is. The management of this hotel needs urgently a traing in basics of communication and custom services.

This place is not worth a penny. The staff is really slow to deliver meals. Unless you ask for their assistance, they won't come by your table. Also, watch out for your breakfast included in the room rate, they will try charging you one day for cappuccino but the next it's included. Anyway they can nickel and dime you they will. They will promise you a room rate then switch it up on you when you checkout and charge you more. Don't be fooled by the Hymeti owners because this is no palace. The housekeepers did a nice job cleaning our room. But apart from that it doesn't offer much and room prices are overpriced greatly. I guess it showed when we were the only ones staying at the hotel during peak season. Save your money and stay away from here.