Crowne Plaza Minneapolis West

I stayed here for the second time this month for business. This will be my last. Issues: The water goes from scalding hot to freezing cold when you shower. This was true a month ago as well. There is a mouse that frequents the restaurant. I attached an image as proof. I brought this up to the employees, and it seems like this is a known issue, with very little efforts from management. I feel really bad for the employees. Conclusion: This is one of those hotels that you can tell was very nice at one point, but has had very little investment as of recent. I have stayed here multiple times for business, as have hundreds of my coworkers because our company is right there. Our company will no longer recommend this hotel. The only reason I'm not giving this hotel 1 star is because the employees tend to be very nice.

First of all this place is truly in the boonies. On top of that, the hotel restaurant was closed down. If you don’t have a car, there is no food within a mile, be prepared to walk. The staff were not very friendly. They often gave contradictory information, and seemed to be sticklers for rules when it benefited them, and took it personally when people asked for housekeeping services or complained about the rooms. We had extended our stay by a day, and they reneged on their agreement to allow for the extension, and frankly at that point we were happy to leave. It seems geared toward large gatherings, not ideal for small groups. Wifi was fine.

Great 3 night stay again, staff are always friendly. Only downside, was it rained heavy and so there were a few leaks around especially in the bar and also the coffee machine worked and didn’t work consistently - perhaps it didn’t like my choice of coffee.

Place is way understaffed. Was told “this is a holiday weekend and we are a conference hosting hotel and no one is staying here this weekend”. The restaurant closed early every night and at different times and no notice was put up to tell us the changed hours. Nothing was on the website telling us that some services would not be available. We checked in Wednesday and stayed until Memorial Day. Room was not cleaned 2 days was told I had to ask for cleaning service. Isn’t part of the fun of going to a hotel is to feel a little pampered? I mean if I wanted to sleep in a messy bed I could have stayed at home. We had another couple with us and they placed their dirty dishes outside their room Friday and they were still Sunday morning. We requested the rooms be close to each other and we are 11 rooms apart. Our room was on a lower floor felt like we were stuck in the basement. The room was dingy and dated with flys in the bathroom and we had no luggage rack and the desk was sagging and the chair would not push in all the way. This hotel is a total disappointment and would not recommend it at all. Staff was a little stand offish and seemed disinterested in our issues. They seemed they wanted to be elsewhere not engaged. As a hospitality business I would grade it a D-. They had a number of nice sitting areas to relax while we waited for the room to be cleaned. We were sitting next to the closed bar and empty coffee and water pots.

Staff was not attentive or professional. Issues with first room as shower temp did not work. Got a second room and it was a little better. The ceiling was falling down in the bathroom and was not that clean. I would have been better off with a far less expensive hotel. Not worth the money. Restaurant offered few options. Staff nowhere to be found when needed.

Nice property, aging a bit but Clean and well kept for the most part. Rooms a large and comfy. Bed is a bit worn but still get ok night's sleep. Excellent breakfast and is complimentary pending choice of accommodation. Very friendly and helpful staff- the staff in the breakfast area are super. Although on western edge of its it is only 15 minutes from downtown and in a quiet and seemingly safe area. We will stay again. Two notes: the layer of dust on the metal lamps in the courtyard areas us getting thicker.. and I had to advise staff of a burned out lamp.

I stayed 2 nights, September 15th and 16th. I have stayed here before, also for Crypticon. It is always busy for Crypticon, and this year was no different. I arrived shortly before 3, and was in my room in no time at all. On the 4th floor, overlooking the side, or back of the rather large property. My king bed room was quite spacious. This year I did not bring a bicycle, but this room would have had plenty of space. The room was clean and comfortable. It smelled good. And it just looked good. The bed was very comfortable, and the air conditioning worked great. Everything worked well. There is a nice size parking ramp just outside the hotels side entrance. Along with a bit of uncovered parking. There is a decent sized parking lot at the far back corner of the hotel. The parking lots, and ramp, are very busy for Crypticon. It is a huge property, and this year I did check out the walking around the outside of the building. It is a very nice, and quite lengthy walk around the property. I used this quite a bit. Everyone I ran into from the property was very nice. The front desk personnel were very nice. Even with how busy it was at times. This year I did try out the on-site restaurant for buffet breakfast on Saturday morning. It was very good! Coffee and juice included. I had a very nice visit, and would absolutely stay again.