Popular Playa del Carmen 4-star Hotels

Large complex with several pools and dining options, though some amenities not available due to covid. Generally helpful and kind staff, one gentleman at the concierge wasn't the best but the manager was great! The beach had lots of space, places to sit and staff available for beverage service. Overall a nice place to stay!

Where do I start! I booked this hotel based on the good reviews! On arrival at the hotel I was told check in want until 3, and the room wasn’t ready. I had no issues with this as per the check in details. I was told to place my luggage in an insecure room and I wandered up to the pool area, which seemed lovely on first impressions. I wandered out of the hotel and grabbed some lunch to return at the check in time. On returning to the hotel, there were three guests together clearly having check in issues and were refused a key card each. We checked in and was given a key card for room 010 with no explanation, the member of staff could not speak any English and the security guard pointed in the direction. I had booked a suite. This was the best accommodation on offer. What I was greeted with was vastly different. It was dark, smelt musty, the bedroom was on an internal corridor with no natural light, the terrace overlooked reception and you could hear everything. The bed linen was stained and covered in hairs with the audacity of a note saying charges would be incurred for any stains. We immediately complained and the receptionist was clueless and unable to help and couldn’t understand us. A member of staff from the tour table assisted and we were informed that there were no alternatives until tomorrow. Although we weren’t convinced by this. We didn’t unpack and went to the pool area and after having to request pool towels which were old and stained we ventured up. The pool area wasn’t busy and beds available, although the beds were old and d falling apart and only 8 in total. You had to arrange your own umbrellas which were a mish mash and some broken. Sophia at the pool was lovely and obliged during happy hour. We were informed that the hotel had recently been taken over and the pool bar had separate owners. The next day we attended reception at the requested time and we asked to views before moving, this caused some issues and they agreed. The room was 101 and was much better in comparison, although basic furniture and the bathroom was dirty but the linen was cleaner and the bed wasn’t broken like in the first room. The standard of cleaning was poor and staff would often have small children in the bottom of the cleaning trolleys whilst working. The pool towels were never changed and it was hit and Miss whether you got enough towels in the bathroom, along with toilet roll and without telephones in the room you had to visit reception. There was no hairdryer and water only given on first day.we did laugh when a note was next to say we owned mo way for stained items. I was ready for an argument on check out but it never happened and no money was requested. The hotel is in a good location for 5tb Avenue and has the potential to be so much better

Firstly, the staff were fabulous. In the restaurants (Miguel and Carlos), bars (Andres) and at the pool (sorry I can’t remember the lady’s name at the adult pool). The room (villa 15) always felt damp and foisty. A couple of issues we had were resolved quickly and followed up with a call from reception. Bed was very comfortable. We had a kitchen area which didn’t even have a tea spoon in it. We took one from the restaurant (sorry) so that we could make a cup of tea in the room. We were there when a storm hit and there wasn’t a lot to do. Goodness knows how people kept young children occupied. The weather wasn’t the fault of the hotel, but they maybe need to provide space where activities can be done during adverse weather. The food on the whole was very good. Personal favourite was the Italian. The only down side was it got very busy with long wait times. Poor Diego trying to keep everyone happy, but he did a great job. It would have been better if seating was provided while you waited for the Italian (sometimes 2hrs) as sitting on a pool bed wasn’t the best experience. Thai and Brasserie were also good. We weren’t impressed with the Mexican. Music was very loud and the food very average, but that could have been what we picked. I enjoyed being able to go to a restaurant every night rather than battling round a buffet (which was closed). I didn’t mind the waiting around with your buzzer and a drink We really enjoyed the adult pool. Very quiet and relaxing. The restaurant there was also good for a lunch time One thing I would suggest as an improvement is that other than the plaza there’s nowhere to sit and have a drink in the shade unless you’re on a sun bed. This felt a bit odd but didn’t spoil our stay. It was enjoyable holiday and with a couple of minor tweaks it would feel special

It is NOT all inclusive and most of the resort smells like sewage! Anything on the beach is most likely you have to pay (the fancy beds, the food) Even the pool by the beach, the same chairs that are free on the beach you need to pay for and reserve at the poor nearby. Marley Coffee..not included, ice cream...not included, the Spa...not included Most of the staff are not aware of the happenings/way things are run on the resort. The guy giving out towels was unaware and surprised that chairs need to be paid and reserved around the pool near the beach. Workers gave the impression the Brasserie restaurant/buffet is reservation only, but when we went there they let us in no problem. Along with the luggage. Rooms are ready by 3pm and if you arrive hours early they will put your luggage away and serve whoever is present/bring them to their rooms before you when you are ready. (Recommend booking a later flight so you arrive after 3) We enjoyed the rooms, and DID have it serviced everyday, my only issue was the bathroom design. The shower design in villas makes it so it will leak out into the hallway. Slit in bathroom/toilet so you can see into. Gross/briny beach that is not really swimmable/deep, along with the pools , they are all about 5ft deep and warm Tips to survive The Fives: 1. DO NOT close the big glass door to your balcony if one of you is not in the room, you WILL be locked out and need to wave down employees to come let you back in. 2. USE interact for buying things if you run out of money, the ATM’s charge you $30 to use. 3. The monkeys will steal your items if they are not secured to you. Be careful when throwing things in trash, in case there is a possum inside. 4. DO NOT brush your teeth/rinse toothbrush with sink water in room, it smells 5. DO NOT eat the lettuce, or you will spend the next few weeks with stomach pain and consistent bathroom visits 6. Save your tip money for when you actually need it!!!...and you will (see following stories) We booked a few excursion via AirTransat/a worker named Dhyada. She was very pleasant and answered our questions...or so we thought. Our first excursion was snorkeling and visiting the Isle De Mujeres. Dhyada mentioned that we need $10 USD for a travel cost. (She failed to mention WHO to give this to) We are not that well versed in travelling, so we gave it to the bus driver and he kept it as a tip. When we arrived at the docks to leave, we didn't have any $, due to the agent saying we only needed it for souvenirs etc. We were bailed out and totally unaware that ”etc” meant EVERYTHING. When we arrived at the island (without any cash/cards whatsoever), we were greeted by the bathroom costing money, anywhere in the shade costing money, water from the bar costing money. Had we known we would have brought some, but we were lead to believe otherwise. We tried to plead with the caravans to take us back we don't want to stay in the blistering sun with no water for 3 hours. But they persisted t

I love this hôtel this is my second time there. This is a little Paradise oasis in the center of Playa. Best location ever without noticing any of the Playa noise. Large gardens with tall palm trees, 3 beautiful pools with one directly on the beach. They pay attention to detail and everything is beautiful. The spa has natural colors and is beautifully set up. My masseuse was Claudia and I went twice because she is very good and attentive to your problem areas. The staff is helpful and friendly. You don’t need to book the all inclusive if you want to explore the restaurants around. They also have a small Starbucks now within the premises so you can have your morning coffee there if you don’t care about the giant buffet. Among all the hotels on the Riviera, this one has a more human size, is situated in the center which is great for shopping, eating out and bars. Well, I love this place.

very nice place

The appearance of the hotel is okay, the breakfast is OK, but I don't think it's a four-star hotel, it's almost a three-star hotel. And it's super humid, even the paper towels in the bathroom are wet, it just feels wet to the touch. The whole room smelled of damp, which was very uncomfortable. The service is good, the sink was blocked, and someone came to fix it within ten minutes of calling.

The off-season is not too noisy, the people are not crowded, the food and drink are very high-end, the room hardware is very high-end, that is, it is comfortable and convenient, but also has face, the location is very good, and it is super safe!

Our stay in Playa Del Carmen was excellent all because of Acanto! This gem of a hotel is beautiful, well kept, and has spacious rooms that are very comfortable. The best part is the location! Right in the heart of town but somehow still quiet at night. Restaurants, shopping, and the beach all within a short walking distance. Definitely stay here for your trip to Playa!

Hotel location is very good, shopping street is close by, five minutes walk to the beach, it can be said to be quiet in the middle of trouble, has been recommended to friends, the partition of the balcony is best frosted isolation If the requirements for western food are not so high, this buffet breakfast is still okay. The waiter is very nice. I will take the initiative to ask you for drinks and coffee, and I will take it for you. Of course, I can also take it myself. I love western breakfast so it feels very much satisfaction