Hotel Riviera Caribe Maya

I stayed in Hotel Riviera Caribe Maya from the 23 April to 02 May . The hotel is a nice traditional 3 star in the centre of Playa del Carmen . The rooms are clean and spacious with all facilities and a nice balcony it also has a nice pool right in the centre of the garden . Its ideal if you want to be in the centre of Playa del Carmen . Considering that i was in the centre i have to say that at night it was really quiet and had great sleep . The staff were really good however Giada was amazing and would always go the extra mile for the guests . Great customer service and knows all the best spots in Town . The only downside is that the breakfast in the restaurant is not amazing and needs improvement.

One of the worst hotels I have ever stayed in. It is so noisy at night time until 2am the music is so loud from the street. There was mould on wall under the aircon unit in our room. There was an annoying and dangerous small step to get to bathroom that we kept tripping over. There was no hook in bathroom to hang your towel. There was NO hot water, the water only got lukewarm at best. Finally both beds in the room were broken and dipped down in the middle. Last photo show the pool area. The pool was fine, but not sunny, completely in the shade so quite cold, couldn’t sun bathe.

Our third trip in 2023 as we have been going to this resort for last 15 years was wonderful. Christmas and New Year’s Eve buffets are outstanding. Maria Jose Trejo Perez recognized us at checking. She is very professional . Our waiters in the Captain Morgan very super nice and friendly, especially Taylor! The management also remembered we celebrate our wedding anniversary in December and always remember our birthdays with bottle of Bubbly and a treat‼️ One strange thing. We enjoy going to the Ala carte restaurants, La Fuente and La Trattoria. In the past we always enjoyed nice bottle of wine. In the last 3 years, the wines are outrageously expensive. Just an example:Bottle of The Prisoner ( CAD 55.00 or so) is 360.00 CAD. NOBODY buys any wines. We did speak with some staff few time, with no luck. These wines are going to be wasted as they don’t age well long term. Looking forward to our next trip March/ April

So when we initially didn't get the room I booked (private entrance, double bed) and they said they don't have any other available but this (regular room with double bed and another single bed that made the room so crowded), I thought okay let's not make a big deal out of it. But this place was getting worse every single day, up to a point where I had to check out earlier and go to a different hotel. This rip-off costed me more money for 8 nights than I paid some way better hotels for 3 weeks. Soundproofed rooms are the biggest lie ever, you can hear people from the room next door yelling, listening to music, etc. This was the first time in my life that I couldn't sleep all night because the room next door watched loud TV. Staff gathers in the hallway and yells and laughs in the morning for an hour too. They are also in the middle of renovations (?) so you can hear guys that are painting whistle at each other between two floors & sing. You also get to enjoy the smell of paint and jump over ladders & paint buckets on your way down. The building "next door" (wall-to-wall) is under construction which would be somewhat acceptable if this place had at least windows that could be closed in the hallway. Instead, they have holes with metal gates (?) where you can enjoy sounds of drilling, hammering and construction crew singing, while cement is falling of the building and into the hotel hallway (pics attached). When I couldn't take it anymore I brought it up and they moved me to another room that now fortunately had direct access to the street bar with live music till 2am & motorcycle revving, so the construction noise wasn't that loud during the day, but this picked up during night. Around 6-7 am hotel staff is dragging sun-beds on the concrete around the pool so that will definitely wake you up. Rooms are dirty, stained, old and moldy. There is no ventilation in the bathroom or the room itself, the ceiling fan is not working, and the mosquito net they stated they have - doesn't exist, so you can't even sleep with open terrace without getting bitten by a thousand mosquitoes. You have to ask for the iron, the second room I got didn't even have a hair dryer. As a highlight- this place doesn't even have a security guard, at new year's we came back to the hotel to find a cop baton stuck in the entrance door to prevent them from opening from the outside I am a very frequent traveler, and had no issues with hotels, but this place made me feel like I am the biggest inconvenience, and they are giving me a bed for free so I should just take it and roll with whatever they have going on. Not a single time any of them even apologized for the inconvenience, or showed like they are slightly concerned about the issues guests are having. I ended up raising this issue with Booking itself, they really tried to help and solve the issue, and for that I am grateful. I would advise the owner & the staff to just turn this into a storage facility, because none of yo