Guest User
November 21, 2024
What a shame this hotel could be amazing but it fell short in so many areas.location is 15 walk from the port/ beach, shops, uphill back but doable. Checking in took 50 mins with just 2 staff on reception. There were refreshment drink while you wait. But no air con to keep the queue cool. I went adult only.’prestige’ so safe should have been free, it wasn’t. The slippers and robe were part of the prestige package but they had no slippers as they ran out. The suite was nice, with walk in shower and 2 single beds but cleaning seemed to be throw water over the floor and mop slightly. The floor was never cleaned the whole week. 2” of water sat outside my suite after the rain for two days and even though I asked for it to be swept away no one came. The UK channels on the TV didn’t work after Wednesday and reception said they couldn’t do anything about it. Nice to have 2 flatscreen TVs, if anything to watch. Buffet food in adults only was poor. Very little choice, unlike in the family buffet, but when you pay extra for adult only, you don’t expect to have to eat with the families. Adult only pool Is very nice with a lovely cafe attached with well looked after toilet facilities. However, as always, unless you play the towel on the sun lounger game at 7:30am, there are none available. Not the hotels fault but just for awareness. Lovely spa onsite with steam room, hydro pool with jets and jacuzzi area, hot tiled beds and a sauna. But the steam room was closed for repair. Small adult only bar that was only manned by 1 staff who work very hard, but long queues. When you travel alone and don’t feel that you can leave your personal possessions on your seat while you queue, when you get back your seat has been taken. It’s just awkward but wouldn’t have been an issue if the queue was shorter. All in all, a nice 3/4 star hotel that is not reaching its potential in any way. Will I return? No, there’s so much more choice at that price point that I would not visit again.