Hotels Near Sprouts Farmers Market in Plano

The checkin was great with “Monice”, however we had to request bedding for the pullout sofa after getting to the room late at night…I assumed there’d be bedding in the closet, but no dice. The reservation was booked under my spouse’s name “D. Miller”, but I was added as a guest checking in first. The next morning, I booked a points only reservation for 5 days, however before leaving the room to be checked into the points only reservation, I felt bugs crawling on my ankles as I sat working at the dinette table! The critter took a bite, and I jumped up to see if it was a bed bug, however it didn’t appear to be one. After inspecting the room and bed, they were everywhere! We called the front desk, and spoke to “Pharon” who’s response couldn’t have been less empathetic to my concerns. We packed up everything, and checked out! While checking out, “Pharon” explained that she’d “opened a case” with Marriott, through she never explained what that was or why she was “opening a case” on our behalf. She confirmed that she was canceling the 2nd reservation I booked with points, however several days later the room was still checked in, and to date my points haven’t been returned to my Titanium account. I went back to the hotel a couple days later to inquire why, and also to ensure that I wasn’t charged for the first night due to the bug infestation. “Truveda “ was polite, however she stated, “We can’t make any adjustments, management has to do that.” Ok, so I asked for a call, left, and never heard from management at the time of this review. I called a few days ago, and the room was still checked into their system as occupied by us ever though we left the hotel on March 18th! I asked again for management to call, and no response. I called back the next day, spoke with “Lina Yeh”, the AGM who assured me that the situation would be taken care of. She explained that the hotel was giving me 5000 points for my “inconvenience”…I explained that was woefully inadequate and asked for a refund of the first night which I thought was polite than most other guests would’ve been given the circumstances. She indicated that wasn’t possible, but upon doing further research, she discovered that my reservation was still screwed up because she thought I was asking for a refund of 5 nights for which I didn’t even stay at the hotel! She promised a follow-up call to address my request for a refund of the night we “slept with bugs”, because she had to “check with management”, but I thought she WAS management…then it became clear to me…this was a franchised property! They’re notorious for bleeding hotels dry and screwing Marriott’s most loyal guests in the process. Anyway…I’ll be following up with Marriott Customer Care to get assistance in getting this resolved.

Jen, Heather and Richard was amazing. I’m on an extended business trip, away from my family and they made me feel so at home. Thanks so much! I had the salmon at Jen’s suggestion and it was delicious. I’ll definitely stay here again my next visit in a couple of weeks.

First time staying at one of these. Extremely impressed with how clean, well equipped, spacious and comfortable it was. Stayed for 6 nights and the breakfast was good with a wide variety of items including fresh cut fruits. Two thumbs up to Gina at the front desk for being very helpful. The only thing that I was disappointed was the fact that they charge $75 per pet for every week you stay which I think is a bit high for many who have to work from out of town for extended periods of time and have to bring their furry best friends.

I was highly impressed with this hotel & the staff. Texas Association of Mediators had their 2 day conference last week-end. The food was the best I've ever had at a conference! The staff was attentive, professional and friendly. One server welcomed me to her home & thanked me for choosing this hotel. Many of the staff have been employed for over 20 years! Everyone made us feel ”at home” and that our business was truly welcomed. I highly recommend this hotel. Plus, lots of shopping & eating within walking distance.

Good location, new hotel, coincides with the 100th anniversary, opposite the food street, good breakfast environment, good taste, slightly less staff, have to wait, I do not know why the next day is early, the first day does not contain

This hotel was really nice. Great decorations in the lobby and rooms, and I really liked the interesting room layout, with the bed's headboard up against the wall dividing the bedroom and bathroom, and the bed facing out toward the windows. It was definitely different than your standard hotel room! Everything felt modern and stylish. The bed was also really comfortable, the curtains kept the room sufficiently dark, and the shower had good water pressure. I liked that there was a little food pantry area in the lobby where you could buy snacks or cold breakfast (cereal/oatmeal), since the hotel's hot breakfast was not included in the rate. The bar and pool area also looked really nice, though we didn't take advantage of either. It was nice to not have to pay for parking, and we never had any issue with finding a space. The hotel is located right on the freeway so it's not like it is in a scenic location with anything you can walk to, but it is directly across the freeway from The Shops at Legacy, so it is a less than 5-minute drive to all kinds of shopping, restaurants, bars, etc. The only minor thing I could see being an issue for people is that there is no door between the bedroom and sink area (though the sink is behind the wall dividing the bedroom and bathroom) so if one person is up early and the other is still sleeping there could be some sound and light leakage into the bedroom. Also, there is a frosted glass partition separating the shower from the bedroom so that could also let in some light in an otherwise pitch-dark bedroom (you can't see through the glass, so no privacy issues). All in all, if we were to come back to Dallas I would stay here again. The price and location were right for what we needed.

Third stay at the Renaissance Legacy West. Will return here when in the area. Great staff from top to bottom. Hotel was packed but they did not miss a beat. Enjoyed the upgraded room and the the rooftop pool vibe was cool, albeit packed. We had a blast. Close to everything Legacy West has to offer. Safe upscale and new feel. Clean and well staffed. Great check in, great valet, other hotels should learn from this one. Would absolutely recommend!

Valerie Salazar is amazing. I had family stay here for a Wedding Block and she was super on top of my details and sending me my rooming list. You can truly tell the team cares. My guests had a great experience. Would definitely recommend this hotel and its location.