Courtyard Dallas Plano Parkway at Preston Road

Really love this location, very quiet clean and friendly staff! Great pool and amenities too. Only downside is the Bar and Restaurant are closed at this location.

This property feels like it was recently renovated. Very clean and comfortable. Plenty of complementary parking. Everything I needed to get my work done. Was not busy during my stay. Only one minor flaw during my stay: the Bistro service was inconsistent, often slow. Would I stay here again? Yes.

Stayed here for 3 nights for my son's hockey tournament. It's a stay to play tournament, meaning our team hotel is assigned. We had a flight delay due to the Dallas storm/arctic chill, so we did not end up getting to the hotel til past midnight. The guy at the front desk seemed ill prepared to handle a large group of check-ins at that time of night since we had several families on the same flight from Vegas. The front desk clerk initially tried to say that my room was no longer available b/c we were checking in past midnight despite having room confirmation and prepayment. Then he tried to state that the suite I had rebooked and had confirmation was given away. It took about 15 minutes to get this resolved and I know other families who checked in after I did had the same issues. I also have gold elite status as a Marriott Convoy member and was told I could not get my complimentary daily water. Outside of the horrible check in experience, stay way ok. Close to the highway and one of the rinks we played at.

The hotel is nice and updated. However the service from sales staff for an event is over charging me. I was trying to help out my friends grieving family and friends I was able to get a group rate for the family but I was charged for 5 rooms that were not “canceled”. Erin Wyatt asked for a list of possible gust that might come in. I was not told these were actually reservations. Some of the guest found lower rates at the same hotel and stayed and I still got charged for their rooms. I’ve received no assistance other than a gentleman at the front desk said he could reverse the charges and when I looked at my statement they are still there and I have left several messages from the GM with no reply. I don’t recommend for a Bereavement stay.

My wife and I stayed one night at the Courtyard Dallas Plano Parkway at Preston Road hotel. We won’t be back. I’m a gold elite member with Marriott. First the good. The young man who checked us was very polite and the hotel is very clean. Unfortunately, the good ends there. I was told the bistro wasn’t open that evening. I stay at Courtyard Hotels because of the bistro. It is very pleasant to arrive and not need to leave the hotel to get something to eat. I received several emails from the hotel regarding my stay with several of them mentioning eating and refreshments in the evening and morning. We decided to look at frozen dinners available at the hotel. Only Stouffer’s Spaghetti and Meatballs and another unknown brand were available. The wine selection was equally poor with only one red available. Also, I had to upgrade to a suite to get a microwave. This is Motel 6 standards, not Marriott. There was no offer to offset the increased charge in spite of the hotel being only partially full. There was no recognition of my Gold Elite status when I checked in. The hotel is arranged in a “U’ shape with the lobby at the top of the “U” and rooms down both wings. I asked for a room close to handicap parking. The only handicap parking at the hotel was located on the other wing. There was none at any other entrance. I booked a room with two queen beds and was told the suite I upgraded to also had two queens. It didn’t. It had two standard double beds. There was only one bed side table, so we had to use an overturned trash can for one of our CPAP machines. And there was no manager at the hotel during our entire stay to help rectify the situation. All things considered, this is a hotel with great potential being ruined by poor management and a poorly trained staff.

Hotel is very quiet, very clean . I had no issues at all stayed for a week . my key stopped working couple times they do lock the front doors at night and my room was on opposite end of entrance. You aren’t getting past that front desk without them checking ID

I was seriously disappointed in this hotel. To be CLEAR - the people are all nice. The people at the desk and the people who made my morning coffee - lovely! The BEDS were horrific. I had booked a king room - but was given 2 full size. No worries, I can make that transition and i know things happen. BOTH beds were horrible. After one night of sleeping in a huge divot - I flipped the mattress and tried again --- then I just slept (kinda) on a slope. The third night I tried the other bed - and in the middle of the bed was such a deep curve - it was a struggle to get out of bed. I slept about 4-5 hours a night and when I asked about the beds and made the recommendation they were changed --- no one seemed to care. So - if you stay, DON'T stay in 354!!!

First time at this property. Nice and safe location. Very close to toll road, but far from 75. Lots of businesses around. Clean room. Big screen TV with cable. Plenty of parking, Quite and peaceful stay.