Fairfield Inn & Suites Canton

This Fairfield is clean but in need of being renovated to remain acceptable of a Marriot property. Wallpaper peeling, carpets stained and ripped, furniture stained and well worn. Hot tub was out of order which is an immediate major detractor. Will hopefully visit again in the future if updated and hot tub fixed.

Evelyn is rude. The other lady who came in after her shift was rude. These people that work here are rude and provide really bad customer service. They are not friendly and do not go above and beyond to provide high quality service. They do not seem to enjoy their jobs. I will never stay at this place ever again!

Stayed at this hotel for 3 days during a funeral. I chose this hotel because it was a Marriott owned business and for it's location. The front desk people (Jessica and Evenlyn) could not have been nicer and more apologetic. There was no TV service for my entire stay. I was told "maybe tomorrow" for 3 days. There was no bar soap or any toiletries on bathroom counter. I was told they ran out and didn't order more in time. There were virtually no snacks in the Snack Bar aside for a couple bags of Cheetos. The elevator was extremely hit and the fan inside was atrociously dirty. The entire hotel looked tired and dated. Think twice before staying here.

The breakfast at the Fairfield Inn in Canton, Ohio, surpassed my expectations. The extensive menu ensured that there was a suitable option for each individual, and the cuisine maintained an exceptional standard. "Thank you, Tori". Beyond that, I gained a more profound comprehension of the hotel industry through our enlightening conversation with the manager. Their profound expertise and unwavering enthusiasm for their profession significantly enhanced the quality of my stay at the Fairfield Inn Canton. In addition, the Fairfield Inn Canton's personnel were extraordinarily cordial and accommodating. I was greeted with friendly faces and constructive demeanors from the instant I entered. They ensured that my requirements were fulfilled and that I had a pleasant and comfortable stay by going the extra mile. Their outstanding customer service was genuinely transformative and left an indelible mark on my mind. The Fairfield Inn Canton comes highly recommended to all those in search of an exceptional hotel experience.

Came down for a night so that the wife and I could go black Friday shopping the next day, and we chose this hotel. The gal working at the front desk was walking around outside smoking and wheeling her kid around in the parking lot when we arrived, and we had to wait for her to come in and crawl on the other side of the desk. Check in from there was relatively easy, but I asked the gal checking us in for some information about the area and where to go out to eat, and she clearly had no clue about anything because she could not answer anything. The room itself was clean, but very damp almost like it was overloaded with humidity or something. The AC/heat did not work well at all, you could have it on one mode and it would get extremely hot and then you just turn it down one click and seconds later you would be freezing. However, for me the biggest disappointment was the bed, totally uncomfortable, the pillows were even worse, and when you add the humidity dampness it just made the entire night's sleep miserable. All and all this was not a very good stay, and we were happy to get up the next day so we could leave. I do not see a circumstance where we would likely stay here again.

Dirty- Business travelers book elsewhere. Room wasn’t cleaned and still had items from previous guest. Staff did nothing to correct or apologize. Plenty of other options around the Belden area and will never stay here again. Call me demanding, but I prefer a clean room and a good nigh’s sleep not wondering what else wasn’t cleaned.

the frond desk knowingly checked us in knowing there was no hot water. as soon as i discovered it I called and was told they would move me to another room but I declined as it was late at night, thinking I would move rooms in the morning. that's when i found out that no one had hot water. I was so angry. it seems that Marriotts have gone downhill in the past couple of years (we have been Marriott loyalty members for decades. when the morning manager came on shift she quickly arranged another hotel nearby and refunded our $$$ for the night. She was very apologetic and helpful. Shout-out to Doreen at the breakfast bar. One of the best Marriott breakfasts I've ever had. She was great!!!

Between Wyndham dropping my points when travel was curtailed during COVID and my daughter using a Marriott hotel for her recent wedding, I've started using Marriott as my "go to" when I want something nicer than my usual, but less expensive than a Hilton. So far, my Marriott stays have been largely disappointing. Until this one!!! Except for a couple of very minor glitches, my stay here was not only my best-ever Marriott stay, but one of my better hotel stays at not just this price point, but ever! This must be a Marriott training hotel! The people and the facility are too perfect for it to be otherwise. The check-in was handled by Deseiree, who offered advice on the accommodations. She was spot-on! If you have any questions, ask her! Another good source is Kaia, who was able to answer a later question which I had. The big thing that earned this hotel an excellent is that not only does it have the the hot tub it advertised, but it worked! Another reason for the excellent is the breakfast. This is one of the best included breakfasts I've ever had. The omelettes were especially good. Yes, this is an older hotel that's been updated and remodeled. So, there are a few rough spots here and there. A few torn spots in the corridor wallpaper and burned-out light bulbs are easy to overlook when the people are this good. The $5.00 bottle of Evian water in my room was a bit on the tacky side. And, the nightstand in my room was either uneven, or the floor in the room was uneven. The drawer kept coming slightly open. Summation: This is a must. Don't pass this one by.

We recently stayed here on an overnight visit to see family. I was a little concerned because I saw several negative reviews on this location about it not living up to Mariott Standards. I have to say I was quite pleased with our room and don't really see what others were complaining about. Everything was spotless, very clean and well kept. The beds and pillows were very comfortable and we had a good night's sleep. The room was large and spacious as well. The only negative thing I could really say was the breakfast wasn't really that great, but they do offer hot food (eggs, sausage, etc) which is mote than most places are offering these days. I would definitely stay here again and would recommend to others.