Guest User
November 30, 2022
I'm a Gold Elite Marriot Bonvoy member and I will never stay at this property again. I was placed in a room that had lingering ********* odors that were less intense then when I was placed in the exact same room a few months before, but this time it seemed tolerable. However, the room later became unbearable in the middle of the night (around 2 AM) when someone in the room beside me started smoking, and since I'm allergic, I awoke having difficulty breathing. I was told by a staff member that they could not enforce their nonsmoking policy because, while he could smell smoke, he wasn't 100% certain which room it was coming from. I lost most of the night's sleep, became very ill with a bronchial infection that required antibiotics and an inhaler, and lost an entire week of work. As I stayed for 3 nights, I asked for 1 night's compensation, but was told to wait to speak with the manager for a financial remedy after the holiday weekend was over. The manager refused to return any of my calls or acknowledge the notes from her staff. Corporate kept reopening the case, but the hotel manager would instantly close it. I have traveled the world staying at Marriott properties, and this was the worst experience that I have ever had. I will not give this location a third chance until there is a management change, and I am staying at the local Hilton property from now on when visiting family.