Guest User
January 9, 2024
Email sent to Eurostar: "I don't usually do this, but frankly the disappointment has been very great for me with the accommodation in your facilities tonight. I am staying in 004, Eurostar Pinto and I will be checking out shortly, I guarantee that after My time at different EUROSTAR hotels of the Hotusa Group, I have never encountered anything like this, the attached images speak for themselves of a four-star category that should be the hallmark of EUROSTAR quality. It is clear that I cannot expect the facilities. and services of the Madrid Tower, for me of exceptional quality, but I must tell you that because of work today in Pinto, I selected this hotel from the chain and as I say, I think it is not representative of it and I would add that it is shameful. It is necessary to add lack of good cleaning of the floors and musty smells in the bathroom, I do not think I will repeat accommodation, but in addition to the negative review on my part of this experience, I believe, I insist, that a client of this hotel chain does not deserve, paying for such deplorable (and I insist, demonstrated with the images) services of a supposed 4 stars. Greetings Antonio Gallardo"
Original TextTranslation provided by Google