The Lodges of the Great Smoky Mountains by Capital Vacations

We loved our unit. It was a one-bedroom with a kitchen, bathroom, balcony and living room. It was very close to all attractions. Right down the road from "The Island". It also had a washer, dryer, dishwasher, iron, and ironing board. We had a problem one day with the air conditioning, but someone came right away and fixed it.

Positives first, the room was a nice size, clean, and had a nice balcony with a view in a convenient location. Negatives, the room is in need of maintenance repairs. Within the first hour we noticed our shower door was broken and reported it to the after hours urgent number at 6pm, which nobody answered and we left a message. I also left a message at the front desk. The front desk did call me back the next morning at 9am, but then didn’t get back in touch with me or do anything to fix the issue. The front desk is only open 9-5, but the after hours folks didn’t answer, so good thing it wasn’t a real emergency other than the floor got wet when we showered. The shower head was also stuck to a high power mode so that you had to protect sensitive areas. The dryer didn’t dry the wet towels we had to dry up the floor with even after 3cycles. The bed was uncomfortable and small and felt like we were sleeping on a blow up mattress. The pics on ******* were misleading, we thought we were getting a king bed not a queen or full. And we thought we would have a tub but nope, just the broken shower. Housekeeping didn’t leave any filters for the coffee, which was also super inconvenient. Small things would’ve made a big difference! We won’t be back. The area around the property is under construction so watch for big dips/humps in the road.

The Lodges is currently a small complex that has solitude and opportunity for getting away from the hustle and bustle of a tourist attraction town, CURRENTLY. They are doing construction to add over 100 more units, so it may not stay this way for too many more years.

Our stay was great! The only complaint I had was that our deck was covered in sawdust from the construction going on. Other than that it was a great stay!

Location was great - off the main street traffic with Mountain View’s. Apartment was very clean and comfy, especially the bed and pillows. Our only complaint was it’s a 3 floor complex, we were on the middle floor. There must have been children in the apartment above us as we heard a lot of running and the noise in our apartment was quite loud. We could also hear talking through the walls. So the flooring and the walls must be thin.

Pros were this was back off the main road. Its near all the attractions. It is update and it was clean. The ac works well. Cons were the view from our balcony was a construction site. It was an uncomfortable bed. The walls are so thin we could hear the conversation of the peple next door. The hot water heater was extremely noisy.

Overall great stay.

Great people! we were a little nervous going there, we didn't have a great impression starting out (especially reading other reviews), but I kept an open mind and everyone was very polite, friendly, and helpful. we talked to Mason and he was very nice. We highly recommend Capital.

Staff communication was excellent due to arriving late for check-in. Did not encounter any issues during our stay.