Guest User
October 21, 2024
ROACHES….. DO NOT STAY HERE!! We were in one of their Deluxe double queen “suites” room #301 (19 OCT 2024) First of all I HATE leaving negative reviews……. But this one deserves it in a big way….. We booked a trip here due to my 5 and 2 year old being obsessed with water slides/pools. Called ahead to ensure the pool was open and heated, I was assured it was so we booked. Upon arrival another guest told us the pool couldn’t be swam in. We checked the pool ourselves and it was FREEZING….. the guy behind the desk rudely told us the pool heater was broken, but for us to not cancel our stay because he had put in a work order and it would be fixed within a day or two… so we stayed. After enduring two nights of multiple roaches in our room (brought up to the front desk and they did NOTHING) and a very dirty establishment we checked again with someone different to get an update about the pool because it was still literally too cold to swim, we were told due to “new management” the pool heaters don’t get turned on until winter……. When I told her the other old guy said he had put in a work order because it was broke she told me that “that old guy is kind of out of the loop of everything going on, sorry” which means he flat out lied to get us to stay….. She agreed that he had lied and literally did nothing ……. When I brought up the roaches again and showed her videos and pictures, she stated “yeah that’s crazy” and that’s it!!!! Didn’t offer to have a cleaning crew come clean them up, or to give us a different room, just said “yeah that’s crazy”……..When I asked her for a managers number she claimed that they had zero phone numbers for them, she didn’t know how to get ahold of them. We had to cancel the rest of our trip and leave. LISTEN TO ALL OF THE TERRIBLE REVIEWS AND DON’T WASTE YOUR MONEY STAYING HERE. STAINS ON THE SHEETS, TERRIBLE SMELL, VERY DIRTY ESTABLISHMENT.