Hotels Near Khao Ban Bano Duk in Phuket

This hotel does not meet service standards of a Le Meridien hotel. Food quality is far below average for a Phuket resort. The staff are friendly and trying hard but severely under trained. We have visited and stayed at over 5 hotels in Phuket and 10 in Thailand over the past three years. This hotel was by a long way the lowest quality, despite being in the higher cost bracket. A few observations: Buffet food is poor with stale breads, limited selection, limited options (even of Thai food), and low quality cuts of meat. Service stations are understaffed, for example I had to find and then wait for a chef to find a lighter to prepare some stir fried vegetables at evening buffet in the ”J's” restaurant. The food would be overpriced if good, at this quality it is highly disappointing. Restaurant staff are undertrained, and do not complete basic jobs e.g. laying cutlery, cleaning away after guests have left the restaurant, checking on drinks refills. Incorrect bills were presented including charging for bottles instead of glasses of wine. On two occasions we noticed food dropped onto the floor remaining there with ants / insects for the whole of our stay over 1 hour and not being cleaned. The pool area has limited seating and hotel patrons wake early to 'reserve' with towels they have kept from the day before. If you wish to sit by the pool I suggest you wake at 7am to reserve your space. The rooms are updated, clean and well maintained. But there is limited hot water which is very variable. The beach is clean, beautiful and the sea is as good as you will find in Phuket. Unfortunately we stayed through the New Year break and the staff did not remove the tables and chairs from the party for nearly a whole day. Maybe excusable, but the plates of food left to rot on the beach for 12+ hours was for sure not acceptable. I'm including a photo of the toaster as an example of the training / management gaps in this property. For three days there was disgusting melted cheese inside the toaster. I pointed out each morning to the staff but they did not take action. Leaving the property was a good example of the gaps here. I asked for a taxi to be booked (it was not offered), and waited for 10 minutes. After 10 minutes I checked with concierge to be told that they had ”told someone else”. As with many of the gaps in this property there is no chain of command, and staff are not clear on their roles. Finally and not 100% relevant to this review, but we attended the New Year beach party. It was a very funny farce. The MC/DJ appeared to be extremely drunk throughout the night, it rained for 30 minutes - there was no plan for rain - guests sat under their napkins - the buffet food became wet and sodden. The food itself was very poor indeed. The entertainment was two dancers and a miming cabaret act, plus the fire show that happens on every week in the hotel. For $200USD per head, I would not recommend attending an event at this hotel under any circ

Rest in January 2023. There are already 8 days in the hotel. Rooms: Excellent! Cleaning - Super! You can order through the app cleaning, towels, room service. Beach: 5+! One of the best beaches in our experience. Very clean beach and small-populated. Despite the proximity to the airport, the planes are not heard. Liege: 90% of cases are enough. You are burning under pine. There is a currency exchange on the resepschn. If you do not have a credit card, you will have to leave the deposit in cash. Hotel location: Excellent for privacy. Far from cities and excursions. We took a taxi through the inDrive app. Before Phuket on a taxi more than an hour, 700-800 Bat. Staff: polite and pleasant. Now about the nuances: - Beach towels. I need to improve the issue. Often the staff is not on the spot. Order and room as possible. - Food. Dinner in the restaurant. Even the most expensive dishes are not exquisite. Prices are bitten compared to other restaurants on Phuket. Steak: 960 batt + taxes. And the meat was medium. Small choice of dishes at the restaurant. There is a local cafe on the beach where most guests go. There are fruits and beer and local kitchen at the price of God. There are a couple more restaurants in the walk. (right on the beach) In general we rest great!

We arrived late. there were two gentlemen who greeted us with warmth and affection. (Perhaps one of them is the manager since he wears different shirt from others.) They are handsome,polite and speak fluent English. What surprised me was that they could feel the difference from Mandarin , Japanese, and Shanghainese. (Our little daughter speaks Shanghainese and Japanese because her father worked at Tokyo.) That means staffs in this hotel are very smart. Also, everyone will say hello to you with smile and be ready to help you at any time. And during our stay, my daughter was bitten by the mosquito, and was hurt. They sent a pro nursing staff to our room to treat the wound. We felt very comfortable in this hotel and got great experiences. Besides, we would like to say sorry that because of our carelessness that we put the tips near the TV casually on 28th April , the staff who was on duty that day didn’t take her tips. But she still cleaned our room perfectly. Back to the hotel, the room is clean and big, everything we need can be found easily. There are two swimming pools. One for adults, which shares a fabulous view of the sea. The other one is for children. Our daughter enjoyed it so much. The hotel has free shuttle bus to the center and free bicycles. But we chose to eat at the hotel. They’ve got 3 restaurants and one coffee shop. Pizza,Pasta or local Thai food can all be tasted here. That’s enough for us. We’ll definitely choose this hotel again next time we come to Phuket and will definitely recommend to our friends.

This hotel set the bar really high for us. The grounds and surroundings are stunning, everywhere is very well maintained and looked after. We had a balcony room which we much preferred to a private pool villa because the main pool area is so chilled and had no trouble getting loungers. The bar staff bring round free smoothies and water all day long- really lovely. The room was spacious, modern and had everything we needed. We got to choose what scent was in the room and what pillow type we would like. The little details of this hotel were superb. They provided sandals, sun hat and beach bags in the room. The bathroom utilities were clean and maintained with a very large day bed and bath on the balcony. The whole room is very boutique- simply beautiful. The staff were all lovely, very helpful and very responsive using the messaging app provided by the hotel. Now, I must mention the food. THE BEST hotel restaurant food we’ve had in Thailand and actually abroad. Every meal we had couldn’t be faulted- it was delicious, well thought out, flavoursome and good quality ingredients. Breakfast was also beautiful, everything you could want and need with fresh smoothies, egg station and all the usual pastries/fruit etc. they have a separate menu if you would like more which is reasonable. If you’re looking for a chilled holiday with tranquility in mind, this is your place. There is the small shopping centre down the road and not too far of a taxi ride to phuket but this is definitely more for relaxing. We went on several trips from here so everything is accessible. All in all, you’d be missing out if you don’t book this hotel. We really loved it, and have enquired to return later in the year.

This property is near Phuket Airport and has a beautiful environment. I love the toiletries; they smell great and the facilities are fully equipped. I will stay here again next time I visit Phuket.

This is a really beautiful good hotel for those who wanna relax, but for those who wanna clubbing, partying and shopping, definitely not a good place. The staff are really polite and helpful. They clean the room 2 times a day. The breakfast is fantastic, the best breakfast i have ever had in any hotel. Delicious fresh and full of varieties. The pool was fantastic with 1.2 1.5 1.7 2.2 meters depth and a place to sit or stand in the water. Too many beds and umbrellas. ‼️Mindful about the beach, you can’t swim in the sea. There are red flags everywhere !!! But the beach is big and pretty.

We booked the hotel spontaneously during our tour and spent 3 nights here. The hotel complex is new, but is more like a 4 star hotel. 1000 Baht must be paid in cash as a deposit. Breakfast selection is too small for a 5 star hotel. Coffee machines are significantly too slow for the number of guests. Above all, a machine is generally out of operation because milk or beans are missing or the collecting container had to be emptied. At least 80% of the hotel guests are from Russia, the rest are European and Asian guests. We had booked an excursion one day and needed a taxi at 8:30am. I asked reception to call one. At first I was forgotten, after a few minutes as I remembered I was asked for a taxi phone number?! As a guest, how should I get the telephone number of a taxi center? I was very surprised by the reaction. The employee then leafed through a black book, spoke to someone and simply sent me away with the words “not available now”. We then had to search the road and get a driver for completely overpriced money and arrived late at our destination. In general, unfortunately not all of the staff were friendly. In building F, where we had our room, you could hear the mosque from the neighborhood at different times of the day. We wouldn't go to this hotel again.

It’s in a secluded area. Need rides to go around which is bit costly. But the beach and pool is great. Downside, we’ve stayed for 5 days 4 nights, breakfast is the same menu everyday. Hopefully this will improve.

Such a wonderful place to stay. The staff are so friendly as they help you out. One staff even took lots of photos for us. A staff even helped us park our car rental in the rain. The rooms were clean and spacious also. The pools are so wonderful. They even have cars to drive you right up to your specific building where your room is and ferry you to other hotel locations. A slight inconvenience is how far this branch of Pullman is from the main attraction and the city centers. But they take you by van bus to the major beaches. Also, you can do so much just staying in the hotel area like spa, cooking classes, restaurants, gym, pools (both for families and one for just adults), private beach, and bars. Also, get the breakfast as it’s delicious! It wasn’t included in the basic package on trip so double check that. We wish we had taken more photos of the place but were too busy enjoying!

Overall is good. Food and staff are nice. Facilities are well maintained. However the housekeeping is required for an improvement. We completed an online survey pre check in including the choice of the bedding. We asked for a duvet with satin cover (one of the options), however, the size of duvet is much bigger than the duvet. It looks weird….