SAii Laguna Phuket

I am a customer of room 163. Let me talk about the good things first: the hotel is beautiful and the location is good. Let me talk about the bad things: First of all, as all the other reviews, the breakfast of the hotel is ridiculously bad! I read the reviews before I went there, so I was prepared, but I thought that my son and I would have a simple breakfast, just a sandwich, but even with such a request, it was difficult! Because there was not even ham and cheese slices for sandwiches! Only bread slices! I walked around three times and didn't see anything I wanted to eat! Later I complained to the manager and finally asked the kitchen to make a sandwich for my son. The manager promised that the breakfast on the second day would be better, but there was no change on the second day! I have been to Thailand about ten times, and the breakfast of this hotel is the worst I have ever been to in the whole Thailand hotel! ! It is so bad that it is outrageous! ! It is worse than a three-star hotel! ! ! Especially we stayed in Le Meridien before, and the breakfast of Le Meridien was great, which is a world of difference from here, the gap is too big! We stayed for three nights, and my son and I didn't eat breakfast on the last day. We would rather spend our own money to eat out! Moreover, the breakfast was said to be closed at 10:30am. My son and I arrived at 10:20am, and many food plates were already empty! There was not even a poached egg! At 10:35, everything was removed, and the door to the food pick-up area was closed! I have never encountered a resort that closes breakfast so early! The Le Meridien we stayed in before would add food as long as the plates were empty, and would not close until 11:30am. Look at the pictures I posted, there are so many Thai fruits and they are so cheap, but they gave us these things to eat! Extremely disappointed! Secondly, this hotel is really stingy to the bone! There is no conditioner! My long hair is miserable, and it is all tangled after washing (see picture)! The waiter will say: Our shampoo is a combination of washing and conditioning! In fact, it has no hair care function at all, it is just to save money and deceive people! I called the manager again, and asked her to see how I could go out with my hair like this? She repeatedly told me that she had no way! I said that was not possible, help me solve it anyway, otherwise I couldn't go out! Later, she got some conditioner from another hotel from somewhere and gave it to me, which solved the problem. There was another weird thing. We checked in on the night of 12/21. We didn't have any meals. We walked to the lobby and saw a shuttle bus. We were going to get on and go out to find a place to eat. The strange thing was that the male employee directing traffic at the door didn't let us get on. He kept saying: It ends at 9 o'clock and there is no food at the place we are going to! I asked: Where does this bus go? He said: Go shopping. I said let's go and have a look! We didn't listen to him and insisted on getting on. As a result, when we got there, it was all food, a huge night stall, and several restaurants! So what did this employee mean? In addition, the snacks ordered on the beach were terrible. We ordered a crab meat spring roll, thinking it was a refreshing dish, but who knew it was fried in oil, it was greasy, and the crab meat was not fresh. My son took a bite and threw it away, and I threw it away too! This doesn't look like something made by a real chef! There is also a hardware problem. The hot water in the room is extremely slow. Every time you turn on the hot water faucet, you have to wait about 10 minutes before you can get hot water. It's a good hotel, why does it have such bad management? ? It's a pity! Anyway, I will never choose this hotel again when I come to Laguna! In short, it's better to choose a big chain hotel brand when I go out!

Отдыхали в конце ноября неделю в клубном номере с видом на лагуну. Как всегда остались довольны. Хочется отметить работу персонала отеля. Татьяна - палочка-выручалочка для всех русскоговорящих гостей отеля, отвечала на все наши вопросы, решала все наши пожелания. кроме Тани на ресепшене нам также всегда помогали Rum, Greeniz, Gade. Во время завтраков, чайных перекусов и вечерних коктейлей нас обслуживали самые приветливые Mo, Jody, Gift, Lift и многие другие. Завтраки довольно разнообразные, свежие. Отель заканчивает ренновацию, все номера после свежего ремонта. Море находится очень близко к отелю, лежаков много, все чистенько. Рядом находится волейбольная площадка. В приложении отеля всегда можно ознакомиться и записаться на различные активитиз. По лагуне каждые полчаса ходит бесплатный прогулочный кораблик и бесплатные шатлы. Отдыхали в этом отеле уже несколько раз, поэтому из пожеланий хотели бы, чтобы шатлы до ворот лагуны ходили не только в 13, 15, 19 часов, но и с 18 часов можно каждые полчаса до 22 часов. Там находятся разные кафешки, бары, магазинчики. Было бы неплохо поставить небольшие сушилки для купальников на балкончики. Ну, и тапочки в номере можно было бы иметь более качественные для пятизвездочного отеля!

時隔四年第三次住這個酒店，雖然對老顧客也沒有啥特殊照顧，但是中規中矩的提供了匹配的服務，一切都滿意，下次還會再來。

The hotel has been renovated, the breakfasts are excellent, in the club rooms there is tea and fruit every day, in the evening cocktails with snacks from the chef. I really liked that the sea is nearby, clean. A free shuttle takes you to restaurants and shops, a boat ride along the lagoon. Gyms, courts, yoga, water activities, everything is there! They hold various master classes, you need to sign up in the app. The only negative is the sun loungers ... they are already kind of sagging. The rooms have everything, water, a coffee machine, robes, slippers (though very thin). We liked everything! The staff tries!

乾淨整潔，服務態度好，整體沒有瑕疵。但早餐的豐富度還有欠缺，如果在早餐的豐富路上在提升的話就更好了。