The Naka Phuket, a member of Design Hotels

I didn't read any reviews before booking this hotel which I in hindsight probably should have. The resort is beautifully designed but a lot of parts seem like they have not been renovated for a long time. My initial hotel room was located very close to the restaurant and beach area. The location of the room was great which is probably the reason why the hotel gave me the room in the first place. However, it must be one of the most frequented rooms from what the interior looked like. From the wooden floors to the living room table, the wooden wardrobes and black tiles. Everything was either scratched, lost parts of the paint or told other stories of heavy usage. Even the shower handle was loose. Which is just not what you expect when you book a hotel in this price range that is a member of design hotels. That being said, when I reached out to reception to discuss the room, a member of the staff arrived within 10 minutes to show me around the resort, so I could take a look at other rooms. I ended up upgrading myself (with a very special deal that the hotel offered) into a superior room category and had the best stay after. The staff was very attentive and helpful in any situation and clearly did their best to make up for some flaws. I enjoyed meals in both restaurants, room service, I worked out in the gym, attended activity classes and had some spa treatments. All to my complete satisfaction. I wished I had checked into my second room right away because if I did, my overall experience would have been a lot different. Thanks again to all of the staff, you're doing an amazing job.