Top rated hotels in Phuket

Grand Mercure Phuket Patong
4.2/5461 Reviews
Patong Beach
A very interesting experience as there was not anything specifically awful, however, there were experiences that shouldn’t have happened at all. 1. The overall experience didn’t feel very welcoming. The housekeeping staff were the friendliest on the grounds. Front of house staff always seemed preoccupied and didn’t greet when they saw you, nor help with luggage when checking out. 2. We had a pool access room. The umbrella outside had holes, so the rain came through and drenched the pool recliners daily. There was a lot of mould on the sliding door which I believe is preventable. We had a visit from a massive cockroach one morning as well. 3. Although the breakfast options were plentiful, they were basically the same thing every single day and a lot of it was not cooked well. The chicken sausages were extremely dry and overcooked yet the potatoes were undercooked. I had eggshells in my fried eggs which completely ruined my breakfast for the entire stay. (Room service was fair. Good price for portion size. Not very flavorful though) 4. The overall experience wasn’t great for me. Highly doubt I’d stay there again. I’d prefer not to feel like I’m being hosted ‘just because’.

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