Hotels Near Desert Ridge Marketplace in Phoenix

BEEARE OF BED BUGS here. Check the beds have been changed properly and inspect before sleeping here. I’m devastated to leave this type of review since the location of this resort was gorgeous. The management on the other hand is leaving me no choice or relief from being chewed up by bedbugs from my stay there. I was there for a work conference. Landed and checked in Thursday, checked out Sunday. After being in full conference mode, Sunday I woke up in bed super itchy. My first thought was: mosquitoes must have enjoyed me last night since I walked the hotel grounds after exhibiting hours. Since I was checking out that day, I packed up and didn’t think anything of it. Monday I woke up at home with a trail of bites all over my back, stomach, chest, neck, and scalp. I looked up what this could be and all signs pointed to bed bugs bites. When contacting the hotel to notify them, they immediately said “why didn’t I let them know when I was still on the grounds? We’ll send someone out to inspect the room.” Almost a week later I receive an update. “No bed bugs found in the room.” I’ve requested the report and crickets, hence my review. Good luck staying here and check your beds!

The surrounding environment is wonderful. There is no problem with the meal. Friendly staff. The interior of the room was beautiful and harmonious.

I travel an average of 180 days a year for work. I love Embassy Suites and stay at them as much as I can. As a Diamond member for years, I can say Rob at the bar stands out as one of the most genuine people I’ve ever met. The entire staff, Billy, the food and beverage manager as well as Irene Contreras in sales are top notch. Everyone went out of their way to make this hotel stand out and make an impression. I will make sure I stay at this Embassy Suites anytime I come to Phoenix, not only because of the staff, but because it is a very clean and nice Embassy.

The hotel is located in the city center, next to the university. The hotel we stayed in was just during the Christmas season. Many people opened the party. Both young and old people are happy. The elderly are very grand. Young people are also very popular.

The facilities are a bit old, the room is clean and clean, and the dining is convenient. There are two choices in the lobby, and there is also a gift shop

Stayed here for a meeting in downtown the next day and had a great experience. Staff was helpful and friendly and I enjoy the check in token for one free drink. People hang out in the lobby/lounge area and this is built into a historic building with character. It does mean the rooms are small if you are expecting a moder day layout. My queen room had the queen tucked in a corner by the windows and a larger bathroom than expected, but the rest of the space was pretty small. The desk pulls down from the wall to stay out of the way when not in use. Bed was comfortable, but I did hear road noise from Central Avenue and the light rail trains when they were running. The ”funky” factor is high with the place really feeling like a tucked in pocket in the middle of downtown. I would be happy to stay again.

First of all even though it right next door to the Footprint… there is zero parking so you have no option other than to pay for Valet ( $40 per night) so, with that said I will tell you that the price of the room is more than fair for how nice the rooms are. Very spacious. Very clean . The employee at the check in desk ( Von) was very polite and helpful . The Lobby area is also spacious and the Valet guys were SUPER NICE and friendly. Love that they have numerous hooks for hanging towels and clothes in the bathroom and a NIGHT LIGHT ( thank you ! ) Lots of hooks plus a closet in the room AND lots of counter space . Seriously .. a great room and the PRICE IS RIGHT 😊 One disclaimer…remember this is also close to the Airport ( ✈️ ) and you WILL hear them while trying to sleep. I have a noise app on my phone on put it on “white noise “ and between that and the fan of the air conditioner it drowned them out and we slept soundly. 😴

Update: Pretty sure I got a sinus infection from my room. (See review and photos) Not the worst Hotel I've ever stayed in, but the worst Hilton experience so far. The only redeeming feature of this hotel is it's proximity. 1. Proximity to the job site I worked out of 2. Proximity to the Airport 3. Proximity away from crime When I arrived, the atrium was nice and the pool area is actually really nice. When I opened the door to the room, the musty smell hit almost immediately. Thankfully because it's PHX, I was able to open the window and run the fan to get some fresh air into the room. Only after 3 afternoons of doing this same practice did it finally start smelling less musty by Wednesday night. I inspected the HVAC intake and noticed that the filters appeared to have an installed date. I think it says 1-26-2022 (or 1-24-2022) either way I'm no HVAC expert, but I believe even the best filters need to be changed more than that... only 1 out of the 4 toiletries had anything in it or the only one actually working. (see photos) Since I work all day, I didn't feel like making it a big thing at the front desk. Should I have? I guess I could have, but for Hilton Honors users, we have a handy app that lets you use your phone as a key among other features. one of them is to communicate with the hotel. I decided to try it out and sent a message on Tuesday. No response. On my last evening, I sent one other message. (see photos) I'm a fairly forgiving guy, but considering this is one of the only supposed ”4-star” hotels in the vicinity, I was hoping for a little more. They don't service the room but once every 5 days (unless you ask for it, but again; Why have a communication feature if you don't monitor it?) if I come back to Phoenix, This will NOT be my first choice. I'm going to say right now, I'll probably look in nearby Tempe or some other suburb and risk the 20-30min. commute than stay here again.

When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. She stated that I was not in the system and that they were fully booked. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She said well you are not in the system and looked at the other receptionist and said I'm going on break. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. I went to my room which was dated but clean. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The front desk said they would send the maintenance person shortly. The maintenance guy came and checked to make sure there was no fire but advised that I should not use the heat until they were able to have it checked in the morning, and since the hotel was fully booked there was nothing he could do at the time. I was disappointed, I had only gotten the room because my flight came in late and I was too tired to safely drive home, I slept in a smoky cold dingy room all night and despite my documented experience I did not receive one courtesy call or email apology not one opportunity to turn this experience around was ever made. SMH I will stay with Hilton from here on out.

Booked the 2 room family suite for an overnight on 7/20/24. Great location with easy access of Loop 101 and Camelback. Dozens of nearby restaurants, Wal Mart less than a mile away and State Farm stadium 5 minutes. Large 2 room suite with plenty of room for a large family. We had the King side with a sleeper sofa while daughter took the 2 queen side. Large bathroom (only 1) for the 2 room suite. Comfy beds, quiet location. Good breakfast the next morning as we headed on to Vegas.