Guest User
May 27, 2024
First off, this is a time share hotel. This is something important to note. The hotel itself is in a fantastic location on Little Bay. You get a view of Saba in the distance from your balcony and the snorkeling off the beach along the wall by Divi is incredible. So the location is a true 5 star location. The people there were all very laid back and friendly. Housekeeping comes daily to change towels. The front desk folks are happy to answer any questions. The beach attendant will provide chairs and umbrellas for you (badly needed with as hot as it was in May). Parking lot security is friendly as you come and go. They even take care of the stray cats and dogs (only a few on the property). Service is also five stars. Gingerbread cafe is on the property and is factored in to this review. Where the rating goes downhill is the room itself. I read the “older, needs updates” reviews and thought it might just be tacky, dated decorations. However, the fact that the A/C didn’t work right the entire time we were there (and we still paid full price) is frustrating. The staff were apologetic and thanked us for understanding as they were doing their best to find someone to fix “the chiller”, but we had to crank the A/C to high just to get it down to 76. There’s other things that didn’t work. Hot water was hit or miss. Sometimes it worked great. Other times, you got nothing. Toilets ran all night (luckily couldn’t hear since the A/C had to be on full blast just to get to 76). Beds were not comfortable at all. The room has potential though if things just worked. It’s a two bedroom two bathroom condo with a decently stocked kitchen (fridge, coffee maker, toaster oven, microwave, range). It’s nice and convenient to stock up on groceries from Carrefour and have a few meals or snacks in the room. The room is kept very clean by the staff. The second bedroom is tiny but it’s just for sleeping so who cares…you are there for the beach. Plus the balcony overlooks the ocean. Fix the A/C and hot water, this is easily a 5 star stay. But a full week of blasting the A/C puts this at 3 stars only.