TownePlace Suites Pensacola

Great location, close to the beach and shops

The staff was awesome! The breakfast had a lot of variety and was very tasty. I had an issue with the TV in the room at first, but they came up and fixed it immediately. Definitely would stay again.

The culture at this hotel is great. Starting with assistant general manager Gigi. She sets the lead. She helped with dinner ideas as well as places to charge my Tesla. Cudo’s to breakfast manager Jane was fun and attentive. Kenneth at the front desk friendly and efficient. The room was clean and neat.

Very outdated as mentioned by other reviews. Not up to the standard of the Marriott name. We’ve been to hotels that are in need of some updating but this one takes the cake. If we weren’t traveling as a larger family with young children we’d happily find other accommodations but after a full day of travel we are all tired. Trash in the hall, throw pillows look filthy. One bathroom in a two bedroom suite was also a great touch.

By far the worst Marriot property in Pensacola. The employees there are generally very nice however, the price for what you pay for is far too much for what it is. The building itself is obviously a bit older but has that renovated feel to it. I booked Townplace because I thought it would be nice to use the kitchen. I found things leftover in the cupboards from previous guests. Not that big a deal I thought, then I saw roaches scurry up the inside of the cabinet! I was a little disgusted to want to cook there after that, but then I opened the cupboard to the cookware and there was a big roach bait placed right next to the pans! Absolutely disgusting! The trash can by the elevator was full during my whole stay. The breakfast was also disappointing, a very slim selection of single serve cereals, bagels, and pre-packaged foods, probably because they have a bug problem!

Location was good and front desk staff was very friendly. My problem with this stay was the bathroom (pics attached). The rest of the room was OK, but you can tell this is a dated hotel. I wanted to check out and go someplace else but didn't have time to make this happen with my busy schedule. The pillows were foam and uncomfortable and wished I would've brought my own pillow(s). I am uncertain if the hotel is in the process of updating or upgrading their rooms and haven't gotten to the bathrooms yet, but it was not good. I would most likely stay elsewhere as there are other Marriott brand hotels nearby.

Here for a funeral and actually thought the hotel was great to us. Angela at the desk went out of her way to show us compassion and make us as comfortable as possible. The hotel was fortunately quiet and we had several walkable dining options. Area, parking seems safe. Rooms could use a little updates, but overall ours was clean and we appreciated the 2 bedroom with living room and kitchen so we could stay together as a family.

Stayed a few nights while in town for work. I had stayed at Springhill Suites before, but hadn't at Townplace. It's like Walmart compared to Target. Smaller rooms, little less updated, a little dingier. But fine. Kitchenette with stovetop and big fridge. Carpet in the main area. Full sized toiletries in the shower (the shower gel was empty and never got refilled while I was there.) Hotel has coin laundry. Breakfast was offered, but it's prepackaged breakfast sandwiches, toast, cereal, etc. Not sure if before covid it was different. Small gym, one of the two treadmills was broken while I was there. Parking was tricky, seemed like there wasn't enough spots for the hotel, and it's adjacent to other hotels' parking lots. All in all it was fine, you can certainly do worse in Pensacola

Did someone say roaches yes indeed the do have roaches. Also I thought the room smelled like a wet dog . It hadn't been cleaned and boy this management team ,needs to get their act together. The room I was in wasn't clean unfortunate and it had a pea smelling mattress as a sofa bed . Poor up keep of this hotel ,and it needs to closed due to unsanitary conditions. However;, I am going to the Attorney Generals Office because this is just plain out nasty and flitty renting out rooms with uncleaned areas . Over charging people and having people sleep in fitty rooms . Management needs to be shame its going to be reported to cooperate and Better Business beaura.