Macdonald Plas Talgarth Resort

The resort was good, we liked the huge estate and the rooms. The reception was not very welcoming. Tennis court condition was poor. Some toilets didn't have a hot& cold mixer tap and it was really difficult to flush the toilets! However the property location and surroundings were excellent! Loved the swimming pool and jacuzzi.

Booked 7 nights but didn't even stay one! Stunning location but, sadly, not stunning accommodation. As members for over 30 years, to say we were disappointed, is an understatement. On entering the resort we noticed how unappealing the buildings looked. Not luxury accommodation, as the website photographs show. Upon entering our accommodation, we were greeted with a damp smell. One of the bedrooms throws on the bed was covered in hair. Dirty mark on the bed cushion. Kitchen, had crumbs on countertop. The kettle had seen better days. Fridge freezer dirty. Bathroom looked lovely and obviously new. Shame about the disgusting toilet brush and the almost empty bottles of Elemis products! Lining of curtains, filthy. Doors leading out of kitchen had flies, dirt trapped. Mold on walls. Very friendly receptionist took down details and apologised profusely, trying to find a solution. Unfortunately our solution was to repack car and take the four hour journey home! Having our little dogs with us, couldn't check in to another hotel. Such a shame as a beautiful area.

- **Damp Odor:** The pervasive smell of dampness in Apartment L9 made it uninhabitable and posed potential health risks. - **Hygiene Issues:** The presence of foreign hairs in bed linens and bath areas in both apartments indicated poor cleaning standards. - **Lack of Hot Water:** Apartment H5 had no hot water, making basic hygiene and comfort impossible. - **Health Risks:** Exposure to damp environments can lead to serious respiratory issues, which is unacceptable in a hospitality setting. This review reflects the numerous issues and inadequate responses we encountered during our stay at the hotel. We hope that future guests do not have to endure such a distressing experience and that the management takes immediate steps to address these serious concerns.