Ramada by Wyndham Darjeeling Gandhi Road

Great location and the advantage of having an elevator from ground floor. However, the hotel is undergoing major repair work and hence is mostly covered with scaffoldings therefore not much to view from the rooms. In addition one of the elevators were also not working.

Everything was good but u need to work on the lights. Lights were dim of the room

I recently stayed at Ramada by Wyndham, Darjeeling, and my experience was far from satisfactory. Despite receiving a booking confirmation email mentioning a welcome drink with khada, we received neither upon our check-in at 8:30 PM on a Wednesday. Strangely, a large group checking in later at 10 PM was given the promised welcome drink and khada. Additionally, there was no prior mention during booking about ongoing construction at the property. I paid for a balcony view, only to be told to keep it restricted for privacy reasons due to workers. This was a significant letdown as the balcony access was one of the main reasons for choosing the room. The room service was abysmal. I had to call the reception thrice for four bottles of drinking water, which took 45 minutes to arrive. The same delay occurred the following morning. The air conditioning was non-functional due to "repair work" that had apparently been ongoing for 4-5 days, but this was not disclosed during booking. Instead, we were offered a stand fan and room heater – a poor substitute given the cold weather and the lack of ventilation. Housekeeping was equally disappointing. Despite requesting a bedsheet change, it was left untouched, and the wrinkled condition was evidence of its reuse. The shower gel was insufficient and required repeated requests for refills. After raising all these issues, the only compensation offered was a ₹300 discount on food – an insulting gesture for a stay costing ₹18,000 for two nights. The only positive aspects of this property are its elevator, parking area, and proximity to Mall Road. However, these features are not enough to justify the poor service and subpar room conditions. I regret choosing this hotel and will not return or recommend it to anyone. The experience was far from the value I paid for – not even 50% of what I expected.