Hulang888
November 17, 2024
We booked a room on Ctrip for three days, but the platform was completely out of control of this hotel. We couldn’t understand why it appeared on the Ctrip platform. On the first day, we checked in to room 608, the first room by the elevator. We were already very dissatisfied. When we entered the room, we found a pool of red on the pillow, which seemed to be blood. It was absolutely horrifying! We communicated with the platform, and the hotel responded domineeringly that the room was full and no refund or exchange was allowed! After a long communication, we were finally moved to room 1907, which was also the first room by the elevator. The more horrifying thing happened. We went out at 7 pm the next day to ask the hotel to clean the room. When we came back at 12 pm, we found a handprint on the bed sheet. This plot was really ** and speechless! The platform communicated with the hotel and there was no response. This hotel wants to make money from Chinese people, but it doesn’t completely ignore our rules! This behavior is really too much! I hope all Chinese people will not fall into the trap again!
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