Hotels Near SM STORE - Estancia East Wing in Pasig

We stayed in Astoria Plaza for over a month. We made our reservation well ahead of time and made a deposit (e-transfer) 10% of the total cost of our stay, plus extra cost for the early check-in. Upon checked in about 5:00 a.m., I was surprised when the front desk staff asked us when are we going to settle our account. I said “can’t you see on our reservation that we made a deposit w/c was equivalent to 11 days stay”? We were told that there was no room available yet on the higher floor so in the meantime we were given a room on a lower floor and promised that we will be moved on the higher floor in 2 days. I also asked if we are entitled for a free breakfast that morning, he said No because the cost for early check-in does not include breakfast. Anyway, once we were in our room the phone rang and he said Yes we can have free breakfast at the Astoria Cafe. We found the room on the lower floor was alright so we didn’t bother to be moved on the higher room. We have stayed in Astoria Plaza several times, and we know some staff who have been working there for 10 years or more. We accidentally broke a glass in the bathroom and we asked for replacement but was charged (pesos) to our account. However, the replacement glass was not delivered soon, until the day I talked to the housekeeping guy. I have seen blood or urine stains on the bedsheets. For our long stay in Astoria Plaza, we thought we could get a free transfer to the airport. Unfortunately, we don’t get that benefit so we settled for a grab taxi that was large enough for our 4 luggages and 2 carry-ones. Overall, our over a month stay in Astoria Plaza was pleasant. Our special thanks to Jinky Ching, Mac, Joy, Honey, Diane, Claire, Gella and all the staff in the cafeteria, for looking after us in the morning. 👏 Thank you to the concierge staff, for the free shuttle services to and from MegaMall/Shangrila.👏

We last stayed in Privato Ortigas a few months before the pandemic and I’m glad that we were back and even celebrated my mom’s birthday in Privato Hotel Ortigas!!I really liked their minimalistic room with great design. Its simple but it has everything we need. I loved their ever comfy beds that really made me relax and had a good sleep. But what I really loved about the hotel aside from its marvelous amenities like the pool and roof top bar and deck is their excellent customer service. I highly commend Duty Manager MA. CONTESA VICTORIA M CATUAAN for being hand on in making sure that the client’s requests and well being are addressed. Her sensitivity to PWDs needs such as me really deserved my admiration and respect. I also commend and thank front desk pips Alex and Bless who really assisted me in my reservations and made sure that everything was fine even before I arrived. To Divine who even assisted us up in our rooms to ensure that we are comfortable and if we still need anything else. To Aaron who assisted us when we checked in and helped us have our room in the soonest possible time. lastly, to Marvin/Melvin( I’m aways confused with his name sorry) who was patient every time we call front desk for our requests. It was indeed a wonderful experience and its was a wise decision to be back and we will surely be back very soon! Keep up the excellent service and more power Privato Hotel Ortigas!!!⭐️⭐️⭐️⭐️⭐️🏢🛌🏊‍♂️🛀🇵🇭👍🏼

Our 2nd stay in this hotel! Hotel staffs are friendly and helpful and no request for assistance was a problem for them. Quick room service and food was great! The hotel is well situated, being close to mall and transport. We would definitely stay there again. 👊👏🤩👍👌🏻

very clean and spacious room, with working station/desk, all room amenities working good, wifi connection good, good staff, location good... will definitely go back there! super worth the price

Shay and Ino at the reception were super professional and pleasant to interact with. Everyone from the guards, engineering, housekeeping, to receptionists were amazing! It felt like a 5-star experience because of how they treat each guest! The hotel is very basic, clean, but in a good location! The service made up for what they lack in the usual facilities from other hotels but I don’t mind at all. The only issue I had was the other guests on the floor I was staying at. They weren’t mindful of the beeping sound of their door when it’s not properly closed (it was several times in the middle of the night so probably drunk). I also love the fact that they are conscious of not using plastics or little bottles in their bathrooms but instead a dispenser attached at the shower. Great effort to avoid single use plastics! 💯

Stayed here on work and some food things about the place - liked the room I got . It was large with a wonderful clear view of the city. Rooms are well equipped and clean (thought the housekeeping forgot to clean my room one day); location wise is great with walking distance to restaurants and the malls (which are more than a plenty in this neighborhood). Staff was helpful and friendly though check in and check was long with all their paper work and adminstration process done sometimes manually. The breakfast - okay. More on the meaty side of items which does get heavy for morning. The gym is great. Would it stay here again - yes, it's a nice location and quiet area with a not too far distance from the office.

This is one of the top places I'll definitely book again. Our stay experience was very great! The facilities are well kept. The staff are very polite and courteous from the doorman, front desk, housekeeping, and dining. The food were also superb! Everything was very tasty! The only downside would probably be the water temperature in showers and sink. It gets very hot right away. Overall it eas a pleasureable stay.

Awesome food and service! 😊 We called them to book a private room like on the spot since we wanted a private room at once, and they provided it immediately. Serving time was just right. Overall, great! Definitely, we will recommend it to our peers and family 😊

I really had fun staying in this hotel despite of the restrictions brought about by the pandemic. Ralph, the Manager, in this hotel was very helpful even during the times when I was still in Canada and trying to book/reschedule my hotel reservation. He was very helpful and easy to reply when I have concerns about my reservation. The Front Desk staff were always cheerful and easily attend to my needs every time I call them. I stayed there for 4 nights but no words can say how happy I was that I booked my hotel reservation with them. Thank you.

This hotel never fail to satisfy our expectations from the place to the staff service. This is our second time to check in here and the first time was 2 years ago when their lobby is under construction. This year, I saw lots of improvements from the room that made us feel we are staying in a 5-star hotel. What I only hate is the traffic jam around the area so when you will check in at 2 pm, expect that you’ll never make it on time. However, you might be one of the lucky guests who will get a free room upgrade just like us. 🤗 We’ll see you again next year. ❤️❤️❤️