Sterling Athirappilly

Our stay at this hotel had a rough start. On our first day, my son, who has a severe nut allergy, had an allergic reaction after eating a dish that unknowingly contained peanut powder in the seasoning even though we informed the Kitchen of the allergy. Thankfully, it wasn’t severe, and we had medication on hand. The food overall was disappointing— the Indian dishes lacked flavor and spice, while the Italian food tasted nothing like Italian cuisine and was oddly spicy. This was frustrating, as we had higher expectations for the food. However, after the allergy incident, the staff really stepped up. Nirmal, the manager, was incredible. He immediately offered to take us to the hospital in his personal vehicle and checked on us constantly to make sure my son was okay. He went out of his way to ensure the rest of our stay was pleasant, even coordinating excursions for us. Alan from the dining staff was extremely attentive, making sure all the food was safe for my son and greeting us warmly every time we dined. Ranjith, the security guard, was welcoming every day and even brought out bows and arrows so the kids could practice their target shooting, which they loved. The hotel itself is absolutely beautiful, and we had a very traditional and warm welcome upon arrival. While the food was a disappointment, the attentiveness and kindness of the staff, especially Nirmal, Alan, and Ranjith, made our stay memorable. My only suggestion for improvement would be in the quality and authenticity of the food.

Our stay at the hotel was overall pleasant, with a lovely ambiance and a well-maintained room. The hospitality of the staff was commendable—they were extremely helpful and attentive. However, we did experience a few shortcomings that affected our stay. Surprisingly, there were no tissues provided in the living room, which is a basic necessity. Unfortunately, the food was another area of disappointment. Both the quality and taste were not up to the mark, especially considering the high prices being charged. The morning breakfast was below expectations, and we felt the food did not justify the cost. Improving the dining experience should be a priority for the hotel. Additionally, we had an unpleasant encounter by the pool, where we noticed several honeybees. This made us a bit uneasy, and, unfortunately, our child was stung by one. Although the staff was quick to offer assistance and address the situation, this issue needs to be managed better for the safety of the guests. In conclusion, while we appreciated the staff’s support and the comfortable atmosphere, the hotel should focus on improving both the quality of the food and its amenities to ensure a more satisfying guest experience.

Enjoyed the warm hospitality, the view, rooftop pool, tasty food, great room, even valet parking ! I particularly recommend Jithin & Shelin for their services. There are two roads to approach the resort, take the turning at the first one only (while going towards Athirappilly falls), the road from the 2nd turn is not good. Overall definitely recommend for the location just beside the river, and the hospitality.