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4.6/5
Outstanding
GGuest UserLocation is actually a bit far from the city center and the nearest metro is line 14 which closes at around 10pm due to the renovation so plan your trip carefully or else you'd have to find a bus to drop you off near the hotel. The hotel is around a 2-3 mins walk to Bercy Village.
Quite clean and spacious for a room in Paris. I would recommend this hotel. Oh and by the way, some of a amenities are not provided in the room but if you ask the front desk staff, they would give it.
Just a little mishap with the front desk staff during our stay, we didn't have the daily 2 bottles of water after checking in and when we called down to the front desk, they were ”sure” that they put them in but there was nothing. :/ The photo of the fridge was the two drinks that we bought over from a Carrefour nearby.
They said they would come up to check and never did... But I had some other amenities to get from them so eventually they came up and checked the fridge. No apologies from the staff for the misunderstanding and he just went out of the room to get two bottles of water for us. Quite a strange service attitude from them.
AAvelineI thoroughly enjoyed my stay at Artus Hotel and I was lucky to chance upon this hotel during my search. There are so many options and recommendations out there. I'm glad I chose this hotel for my maiden trip to Paris.
First, the location. I can walk to the major landmarks like River Seine, Louvre, 'Dorsay museum, Notre Dame, etc. It is located close to St Germaine, so there are many charming streets to roam about and many options for food and supplies. I feel safe wandering around on my own as a solo female traveller.
Second, the place is tastefully decorated. I like my room which has windows that overlook the streets as well as the decor. The bed is so comfortable that I slept very well during the three nights I was there. The housekeeping staff also kept the room clean and I like that the hotel embraces environmental practices. The only thing is that the yellow lights in the room can be a bit dim, but the white light used in the bathroom is bright.
Third, the staff. I was greeted by a lady when I checked in and she is so understanding, patient and nice with me. I would like to commend her for her great personality and attitude, but I missed getting her name. The other staff I met are equally friendly and nice (two young ladies, one named Li/Yang; and another gentleman). Even if they don't know something, they will look up the information for me. They will also provide me with recommendations. I also must compliment the driver who picked me up from the airport and drove me to the airport (hotel transfers). He is very polite and considerate and he makes me feel at ease when i was travelling in his car. Even the gentleman who helped me with my luggage wore a big smile on his face. Thank you to everyone I've met during my stay and which made my experience a pleasant one.
I learned only on my last day that they have another sister hotel a few steps away. One of the staff recognized me and invited me to take a look inside. Again, the place is tastefully done. If I have a chance to be back in Paris, I will check out both Artus Hotel as well as this hotel. I would also like to take this opportunity to make a request to the guests who are going to stay in the hotel - let's make an effort to treat the room as if it is our own. That way, the hotel will stay in a good condition for a longer time and future guests will get to enjoy the stay as much as I did. Thank you :)
GGuest UserI first stayed at this Hotel in 2014 and was very impressed with the entire experience, so I valued this hotel and always wanted to return… 8 years later and I was extremely disappointed.
I booked a superior villa room, and we was given room 6. This room is located on the ground floor directly behind the reception reception desk on the ground floor. The receptionist (skinny white male, 40+ years old) who checked us in on 15/12/22 at 11:30pm was very rude, awkward and sarcastic during the check in process.
When we got to our room, we felt it lacked privacy being on the ground floor with only a wall between us and the main reception area, the Toilet was also in a separate room with no sink, meaning anyone who uses that toilet would need to open the door with their dirty hands and walk all the way to the bathroom to wash hands. There were also mascara stains on one of the pillows.
We requested if we could change to another room on a higher floor but to the same level for what we had paid for (superior villa room). The receptionist said this was fine, and changed us over to another room on the 5th floor. We were really happy and grateful until we got to the room, only to find this room was actually a downgrade to a ‘classic villa room’ which felt much smaller and wasn’t very nice. This also wasn’t explained to us prior to him changing our rooms over.
We returned to reception and asked why we had been out in a downgraded room, his response was he didn’t realise and this was a mistake in his behalf. I asked him if there were any other rooms to the same value as what I had paid for the superior room available on another floor. I was told out of the entire hotel there was only two rooms left, the one behind reception, or the classic room on the 5th floor which would be a downgrade. We reluctantly opted to stay with the original room behind reception. The receptionist was very smug and seemed to find this funny.
After settling in and falling asleep… 6:30am a motorbike wakes us up, as our room is located beside the main entrance and reception we hear every car or motorbike dropping off, or picking up guests, and every person checking in or out. 7:15am the bins are collected, again very loud and as our room is right next to this area we hear it all.
It really seems standards have significantly dropped since we last stayed. Service seems to be poor and cleanliness of the hotel not as good as before, an overall terrible experience and if it wasn’t so late when we checked in I would’ve booked another hotel because the receptionist was so rude.
On a side note, I must also say there was another receptionist who was working the night shift the following day (16/12/22) around 10pm and he was very friendly, helpful and a nice person. If I could give him 5 stars I would, but unfortunately the experience with the initial receptionist meant our experience was already tainted by this point. I doubt we will ever return unfortunately, and cannot recommend, unless your guaranteed a decent room on a higher floor.
GGuest UserA Stunning Aesthetic Marred by Disappointing Service
My recent stay at Hôtel Dame des Arts allowed me to immerse myself in the splendor of the awe-inspiring interior design crafted by Raphel Navot and indulge in the allure of the popular rooftop bar, which undoubtedly left a positive and lasting impression.
The interior design of the hotel was a masterpiece in itself, with Raphel Navot's talent evident in every detail. The ambiance exuded elegance and sophistication, creating an atmosphere that truly enhanced the overall guest experience. Additionally, the rooftop bar provided breathtaking views of Paris, making it an ideal spot for relaxation and enjoyment.
Regrettably, the overall experience was overshadowed by a combination of disappointments, notably the service at the ground floor cafe. The male employee with a beard exhibited a dismissive and inattentive demeanor during my interactions with him. His lack of attentiveness made me feel overlooked, leaving me hesitant to further explore the cafe's offerings. While I typically do not demand exceptional service, this level of inattentiveness fell short even of my usual expectations.
This attitude displayed by this specific employee overshadowed the positive hospitality offered by all other employees at the hotel, leaving a bittersweet impression of the overall service.
Furthermore, my stay was marred by a billing issue, resulting in double charging for my fully prepaid reservation. Such an oversight was embarrassing.
On a positive note, I must commend the other hotel staff, particularly those at the reception and rooftop bar areas, for their accommodating nature, contributing to a more pleasant overall experience.
In conclusion, Hôtel Dame des Arts undoubtedly showcased a dedication to exceptional design and ambiance. However, the combination of one inattentive employee and the billing concerns left me with a mixed impression. I firmly believe that fostering a culture of attentive and respectful service, along with diligent billing practices, is essential to delivering an exceptional guest experience. By addressing these issues, Hôtel Dame des Arts can elevate its reputation and ensure that every guest is treated with the care and professionalism they rightfully deserve. A seamless harmony of remarkable aesthetics and attentive service will undoubtedly make for an even more remarkable stay at this captivating hotel.
BBettyThe hotel is a bit old around the corridors and walkways! its working on renovating but once inside the room it is nice and clean so wasnt too fussy on it! Great location, safe and easy accessible to tourist sights and shopping. Front desk was also very helpful so overall would recommend it just the hotel needs to work on finishing its renovation so it looks newer!
GGuest UserThe front desk staffs were helpful but the manager didn’t fulfil our request.
I spent high amount money for just one night with Eiffel Tower view and come earlier than other customers, when we go to the room we found a mosquito on the bed, so we asked for changing room in higher floor but be rejected.
And people who came later were arranged to higher floor.
I just felt being discriminated!
However, the view and location is good but service and attitude needed to be improved!!
AAnonymous UserAccessibility and Location: We were mindful that Montmarte is a hilly, cobbled location; therefore, on arrival and departure taxi or Uber would be the most convenient way with large luggages.
It's brilliantly located within walking distances of fabulous bars, restaurants, and main sights of Montmarte.
About 450-550 meters within Metro stops of Lamarck and Chateau Rouge.
Cleanliness: The room we were in had a bit of a body odour smell on arrival, which was disappointing. Thankfully the windows can be opened so that solved the issue.
Comfort: Beds and pillows were comfortable.
Service: Good breakfast service. The staff were welcoming and attentive. Good coin laundry service.
KKaryl TeoExcellent location for Eiffel Tower. Nearest Metro is 5 min walk away (opened for a week whilst we were there). Is currently undergoing upgrading so the next nearest Metro is about 15 mins walk away. Room is standard Paris size, clean. The staff were very friendly and multilingual. Our experience was great, no issues with shower/hot water. Many good restaurants around. Photos attached was taken from room.
GGuest UserHad a really good stay there! I went with one friend and we met amazing people! The bar is cheap and nice!! A perfect way to meet new friends from around and from the hostle. I recommend. Our windows was broken and they fixed it! It’s not Wow but it’s still cute! The bathroom is really basic.
GGuest UserThe hotel had poor standard, the decor was worn and old, but nice price and clean. It was closed to subway, and not to far for walking to attraktions. Some of the staff spoke French rather than English, so communication was difficult. Ordered continental breakfast when booking the hotel, but wanted gluten-free. Tried to get in contact with the hotel several times via email and explain, but they newer answered. When we arrived they couldn’t help us, so had to go to the grocery store and buy my own breakfast, without compensation.
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