iamdorilia
August 9, 2024
This hotel has a lot of complaints. I have to complain about it:
1. When booking a room, I noted a large bed. After arriving at the hotel, I didn't explain the bed type of the room. After entering the room, I saw that it was a twin bed, so I called the front desk and emphasized that this was a honeymoon trip and hoped to change to a large bed. The reply I got was that there was no large bed today. If you want to change, you can only wait until the next day to change at the front desk. I didn't see the attitude of wanting to help guests solve the problem.
2. The swimming pool in the picture looks beautiful, but it is actually not big, and the water is turbid green, which doesn't look very clean. I went there again the next day and heard that the swimming pool was complained by VIP guests that it was too dirty, so it was directly closed. It was still closed when I left, which really affected the island vacation experience.
3. The basic room type I booked, the balcony looked at the hotel next door was under construction, and most of the room types should have this view, and it was facing the garbage channel.
4. The hotel is about 15 minutes away from the city to do bouncing, not very close, and it is inconvenient to go out for food.
5. The beach is too flat. Basically, you can't swim at all after the tide goes out at 4 pm, and it is basically stranded.
6. The only good thing is the food and beverage staff, they are all very warm and friendly.
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