HM Palma Blanc

We would never stay here again.  It is all looks and no substance. It is not a four star level of property or service.  For the price you pay you should find better.   We have dietary restrictions including one coeliac and the staff just did not care at all.  We emailed in advance to let them know and they never even replied.  They had fruit salad and bacon in the buffet so we asked for a serving of each fresh from the kitchen  to avoid cross contamination from the buffet and they would not do it.  This is common practice in any other 4 star we stay at.  We also asked for almond milk and they had none and would not get any even with a supermarket 2 minutes walk away.  For us it was an all you can't eat buffet.  Our celiac member has no breakfast for her entire stay. Spain in general is amazing for coeliacs and why we holiday here but this hotel is not. The rooms are not only very, very small but just very badly laid out. There is no room to put your bags so you have to climb over them to get to your bed.  There is one plug beside the bed so you can either charge your phone or have a bedside light on.  The shower floods into the main room, a fact noted in other reviews over 1 year ago and we reported it to the front desk and nothing was done.  They are obviously used to it. We had 2 rooms and in one the shower floods the bedroom and in the other it floods the entrance way and toilet.   The toilet has no locks - a fact that made our kids anxious about someone accidentally opening the door when they are in there. No privacy if sharing a twin room with another person.  And the little details too were missed. The kettle in the room could not switch off when boiled so had to be watched and manually stopped. The "designer" cups had no handles and burnt your hands when picked up - a health and safety risk if dropped. The herbal tea bags had no ingredients listed beyond "herbal" so we had no idea what it contained. There were no facial tissues so we used toilet paper.  The room cleaners also left our room door  wide open after they had finished cleaning and then walked away. Luckily we found it so after a short while, otherwise it could have been open all day.  Getting the air conditioning to a desirable temperature is impossible.  We also asked this to be fixed but nothing happened. It was the same in both rooms. The good points are a nice spa area with pool, jacuzzi, steam room and sauna.  The outdoor seats by the water feature are also nice. It is also in a great location. For such a newly built hotel these are rookie design and function mistakes. It felt like someone lost the run of themselves in an effort to make this hotel look cool and forgot the importance of user friendliness and functionality. What a pity. 

My husband is disabled, the staff were all attentive and kind.