Top rated hotels in Palm Desert

Comfort Suites Palm Desert I-10
4.1/5100 Reviews
We booked three nights, stayed only two. It was a special birthday weekend for my wife. We booked Comfort Suites because we thought it was top end for Choice Hotels. It was one of our worst experiences in traveling for more than 60 years. To start with, the breakfast was terrible. There never was a complete breakfast. Eggs but out of bacon. The next day, just the opposite. Sugar free syrup for a waffle was like water. Tried cereal - no milk, just two empty containers. When I finally found someone to get the milk,it took forever for him to do it. No bread for toast, except for two pieces of stale bread in the tray. The worst part was the heating and air conditioning unit. We are both in our mid 80s and like it warmer than most. Set the AC for 75 and it kept reverting back to somewhere between 67 or 72. After the first night of getting up frequently to either turn the unit on or off ,manually to try to maintain a comfortable (their maintenance person was off that day and they had no one else to fix it) temperature, we finally decided to end our stay after two nights. Since we had used some reward points for a better room rate, the front desk person said we had to call Choice to get it changed and refunded. I called Choice and was told they would not refund the last, unused night money, but would refund the rewards. Big deal. After this experience, I wouldn’t stay in a choice hotel again if it was free. Other minor nuisances were there was only one small towel bar near the sink. None for the tub. No guide for the television, you just had to surf channels in hopes of finding something worthwhile. We tried to stick it out for the third night since we couldn’t get a refund but common sense prevailed and we went home after two nights. The clerk offered us a different room but odds were it would be the same and then there was the lousy breakfast. Home now in a comfortable temperature and looking forward to a breakfast tomorrow that won’t remind me of the bivouac meals that I had in the service. I’ve been traveling for over 60 years and can’t remember a worse experience. And $527 plus reward points for three nights of torture.

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