The Ritz-Carlton, Aruba

Such a wonderful time indulging in the luxurious service at This resort ! All our needs were met and our ocean front king suite was impeccably clean and manicured to the finest detail . The lounge floor made all my family feel Like VIPS so fun!! Jose Luis the barman extraordinaire! Espresso Martinis were flowing ! And then for a special treat : the Yellow Van BAR AT THR POOL/Beach area had the pleasure of being entertained by Jose as he made the most fabulous blended cocktails . Work of art & taste Divine ! Can’t wait to come back !

We are into our 2nd full day here and just love this property and staff. From the front desk and bell hops to the bartenders and waitstaff on the beach everyone does their job with a smile. The hotel rooms are gorgeous and spacious. The restaurants both in and outdoor are terrific. The beach is away from the heavy crowds down by the St.Regis which is wonderful the only down side is a short cab ride to most of the restaurant in the evening. You do not have to leave this hotel at all but it's nice to have other dining options and bars. You get what you pay for and this is without a doubt a great spot when in Aruba.

My family has stayed at multiple RC properties and destination resorts over many years. The RC Aruba by far had the worst management, service, facilities, and overall terrible guest experience for any traveler. I have also been writing traveler reviews for 22+ years because I believe that people should enjoy their vacations without headache or great worry, which requires hearing the truth. We paid over $1,000 per night for the "coastal view" room - what we did not realize is that coastal view is actually a public parking lot view. Key issues: Dishonest management; overpriced food/drink; long wait times for even 1 drink; NOT for those who enjoy golf, or tennis; limited activities overall; and the room cost is not matched by service or any other onsite experience. Buyer beware: there is nothing "luxury" about this property, Issues are detailed below: room upgrade request: Based on Bonvoy status, we requested a room upgrade upon check-in. We were told that there was no upgrade available for the 4 nights we booked, however likely an opening for the remainder nights, and that someone would be in contact with us the next day. That never occurred and no one ever followed-up. Meanwhile, on the Marriott app, it was clear that upgraded rooms were available and for the remainder of our stay. This was the first sign of dishonesty, which is sadly a constant theme at the RC Aruba. Again. no one contacted us either way. check-in experience: Our room was not ready upon arrival, so we waited until 4pm and ate at the pool grill, at the direction of the front desk. This grill is mediocre at best (over fried and greasy) and overpriced. The $100 RC credit that I receive with the RC credit card was basically utilized at that "waiting "meal. We are convinced that many guests are told their rooms are not ready and then directed to eat (spend $) at one of the on site restaurants, as most are tired after a long flight and do so, especially during this time of year (spring break). The grill and lobby restaurant was essentially filled with many from our flight or other guests clearly waiting for rooms. I cannot imagine that all these rooms they were waiting to clean/turnover were granted a 2pm checkout (the latest checkout/ 1pm is the standard "late" checkout but both by request). room: the rooms could use an upgrade and are dated (not worth the price). The phone did not work. The bathroom doors were scratched and dirty. There was leftover candy stuck to the rug from prior guest. In my marriott profile and as I confirmed with the front desk, a room close to the elevator was requested. Instead, we were provided the farthest room out, quite a long walk down several different hallways, due to "coastal" (aka parking lot) view. There were closer "coastal" rooms. The staff simply does not care about customer service or membership loyalty. When our bags were delivered I requested extra hangers and an extra luggage rack. Those never arrived, ever, du

Watch your bill and card charges at the lobby bar . Charged us for dbles and when confronted the “ refund “ on the card was a charge instead .

Our first stay at The Ritz and it exceeded all expectations. Welcomed promptly with champagne and water, check in was quick and our rooms were beautiful. Big shout out to Chef Lucien and his team, our private beach dinner (Husbands Birthday) was beyond fabulous! Antonio at the pool was warm and welcoming to our family. BLT Steak House was delicious, best steaks we’ve had and a big Thank you to Ken made our dining experience delightful. Jose best frozen drinks on the beach! Till we see you again

My husband and I spent 11 days here for our honeymoon, and wow what an unforgettable experience! Neither of us had stayed at a Ritz Carlton before, so we didn’t know what to expect. From the moment we arrived it was amazing, we felt so welcomed with champagne at check in which continued throughout our entire stay, every staff member went above and beyond to make us feel celebrated. The spa was incredible, and the ladies surprised us with chocolates, flowers, and a “Happy Honeymoon Pettersons” sign, which was so thoughtful. Jose at the pool drink van made amazing fresh drinks, Rita at Casa Nonna gave us the perfect Italian slow dining experience, and Carlo at the pool was always so funny and kind, he was always smiling and attentive not only to us but to every guest. Crismar (Chris) was especially wonderful! He heard it was our honeymoon and he surprised us with cake and champagne during our sip-and-paint class and drinks later in the week as well, he always made us feel special every day. I’ll never forget how perfect our honeymoon was. The service, hospitality, and attention to detail were truly incredible, and I can’t wait to recommend this Ritz Carlton to everyone we know! -the Pettersons

Germain made the us the best espresso martinis! He showed us great hospitality and gave us solid recommendations for our group on the island. We will be back - ask for Germain!!!

Older and expensive but solid . It will deliver every time . And the BLT restaurant is one of the best i have seen ( even in US) , it’s that good . It has an understated elegance . They could use updating their exterior paint ( to a less yellow shade ) but it was great every time . Crowds are more considerate than the typical sales trip award crowds which i detest .