Palm Beach Retreat

Well located and friendly staff Close to Palm Beach, it is very well located, on a quiet street. The accommodation I stayed was simple, but it had everything I needed. The service was excellent. Super kind staff. I will stay there next time.

Beware of Bait and Switch I was the victim of a bait and switch. I booked and paid for a room with a double bed along with a single bed, a full size refrigerator, kitchen area. The room i booked was called the Royal Suite. When i arrived there was no conversation at all about room issues. I was taken to room 13. It was up 19 steps outside. Once entering it was a 12x12 closet at best with a dorm style refrigerator and TV that did not have a signal the entire first night and was useless . There was a bathroom as well. The room itself was clean. I had brought a cooler full of frozen meat with me and this certainly would not accommodate me. When i brought this to the attention of the gurl who escorted me to the room she called the owner. All of s sudden there was a language barrier. In essence I was told the other room had a broken bathroom and since it was NYE weekend there were no repairmen available. So i asked just to use the freezer in thebother room. I was then told no because work men would have to go in and out. It became obvious that they rented that room to someone else. It was NYE weekend and i had no choice to stay there. They did let me use an outdoor freezer that everone had access to. Thankfully my cooler was not disturbed. There was no apology no offer of refund. I was so disappointed. I was only staying there 2 nights tgen off to the Marriott surf club. It was only a 4 minute walk to the surf club. That is the only positive.

It looks like this property was at its prime 20-30 years ago. In our room, the window blinds were missing. The couch and beds were old with wornsheets and blankets. The bathroom faucet handle comes off. One Coffee cup in a room for 2-3 people. And there were roaches every day. Around the pool, the chairs were old and rickety and not sure if the jacuzzi works or not.

saw few big cockroach walking around,, freaking my daughter out

The property did not know we were staying with them. ******* did a poor job of communicating with the property to ensure that the reservation ******* made for us was received. This caused last minute stress for us which was unnecessary. Also, I understood that we would be provided breakfast but this was not the case. Finally, there were bugs in our room.