Guest User
September 30, 2024
I recently traveled with my wife and infant to the Four Seasons Palm Beach in mid-September for three nights, and we had a wonderful time. It was our second visit to the property, after a very positive stay three years ago on a family trip with all adults. We had been looking for a chance to come back, and it turned out to be perfect for us now with a baby in tow. We could not have received warmer and more attentive service, and we just love how this property exudes a laid-back retro beach vibe that is comfortable, but luxurious enough to be a Four Seasons. Trip Planning/Pre-Arrival: As we always do when booking a Four Seasons, we made sure to book through a Preferred Partner travel agent, which enabled us to get free perks (I highly recommend doing this). For no extra cost, our reservation included early check-in and a room upgrade based on availability, a one-time $100 resort credit, and a breakfast credit each morning of $110, which could be used in the restaurant or for in-room dining. We appreciated that the breakfast credit was actually enough to cover breakfast for two, which is not the case at all Four Seasons properties. We had booked the most basic Palm View Room, and also appreciated that our travel agent was able to confirm an upgrade to a Resort View Room prior to arrival with the hotel, even though the upgrade is usually not given until check-in. Prior to our stay, I contacted the hotel with questions through the Four Seasons app, and they always responded within minutes. They sent me a variety of helpful pre-arrival information, including a local guide to popular restaurants, as well as the daily activity schedule at the hotel. I was really impressed at how nicely presented and organized the recommendations were. It was also nice that when I asked some follow-up questions related to traveling with an infant, the staff was easily able to customize the recommendations further. The only slight negative was that while the staff would always respond to my initial messages very quickly, the follow-through to complete the request was sometimes missed. For example, a request to make a dining reservation was acknowledged, but only completed when I followed up over a day later and it was clear it had been forgotten. A similar thing happened again when we asked for information about cabana rentals. I received a response saying information would come shortly, but never received anything. There was then a third communication miss during our stay. We had made a request on the app at one point to have an in-room dining plate removed from our room, and were told someone would be right up. Six hours later, it was still there. While the staff is great, and these were minor misses, a little more attention to the chat messages would be helpful to ensure the app works as intended. Arrival: Our arrival experience at the hotel was very positive. We were helped promptly by a bellman and directed to the front desk, where the clerk who checked us in