Best Western Ai Cavalieri Hotel is charming, classic and comfortable 4 stars hotel in Palermo strategically located in the historical and business heart of the city, few steps away from Piazza Politeama, in great position to move around one of the main shopping streets in Palermo.
The 45 rooms, divided by different type to meet and exceed needs of all kind of travelers are elegantly furnished with many comforts and services to make your stay in Palermo very pleasant.
Our special business rooms are perfect for people travelling for business, with many additional services!
Best Western Ai Cavalieri hotel has a warm and comfortable atmosphere, is perfect solution for your business or leisure trip to Palermo.
In the hotel you will find warm hospitality and many places to spend relaxing moments, like the lobby, provided with free WiFi connection, and our bar where you will enjoy good aperitif and most renewed cocktails.
Our 4 spacious meeting rooms situated in charming environment, are suitable for all kind of meetings and conventions.
GGuest User2023.10.29
I stayed at this hotel for one week in October 2023. This was my first time in Sicily and my first time in Palermo. I had a very memorable experience indeed! The rooms are very clean and comfortable. They are also very spacious! The hotel is also located in an excellent location close to the Mercato Ballaro and it's just right around the corner from Piazza Politeama. The staff were all very friendly, polite, and helpful. I would definitely stay there again and definitely recommend this hotel to anyone who is thinking of going to Palermo!
Thanks to its central position in the heart of Palermo, just a short walk from the Teatro Politeama and the Teatro Massimo, the Mercure Palermo Centro hotel is the perfect base for exploring the charm of a city rich in colors and shades: the enchanting mo numents of the historic center, the vivacity of its markets and the intense flavors of its cuisine. The hotel has 93 modern, comfortable rooms, two welcoming meeting rooms and an elegant Lobby Bar. Free WIFI throughout the hotel.
GGuest User2022.10.19
We stayed at this hotel two separate times during our stay in Sicily in April 2022. It's a lovely hotel. It's right in the middle of so many sights and felt safe. Our rooms were spacious and comfortable with big bathrooms. One of our rooms had a view of the hills and the other was street side. My mom's room had a huge balcony that we spent time on soaking up the sun and the sounds of the city. My main reason for writing this review to highlight the AMAZING care the staff provided to my mom and her friend. They caught COVID and were quarantined to this hotel. I was terrified leaving them in Sicily while I went home but the staff took such good care of them. They knew their room number and would ask how my mom was feeling when she called to order breakfast (which is a great breakfast by the way). They helped coordinate retesting. They reassured my mom and were always available to help. My mom and her friend were living off room service and would rave about how great the food and wine was. One employee in particular, Barbara, went above and beyond. She would stop by to see my mom and help her with whatever she needed, such as going to the supermarket to get medical supplies. They were stuck there over Easter and she even brought my mom a chocolate Easter bunny :) and she brought them flowers too and it really brightened their day. My mom and her friend both said she had such a pleasant personality and made them feel cared about and loved. I truly believe their great service actually helped my mom and her friend recover quicker. It was so reassuring knowing that they were in caring hands. We want to go back as soon as they can and will pick this hotel again. Thank you everyone who works there!
Ostello Bello Palermo features a garden, shared lounge, a terrace and bar in Palermo. The property is close to several well-known attractions, 1.3 km from Piazza Castelnuovo, 1.5 km from Via Maqueda and 1.5 km from Church of the Gesu. The accommodation provides karaoke and a shared kitchen. Featuring a private bathroom with a bidet and a hairdryer, rooms at the hostel also offer free WiFi. The daily breakfast offers buffet, continental or Italian options. You can play billiards and table tennis at Ostello Bello Palermo. Staff at the 24-hour front desk speak English, Spanish, French and Italian. Popular points of interest near the accommodation include Fontana Pretoria, Palermo Cathedral and Teatro Politeama Palermo. The nearest airport is Falcone-Borsellino Airport, 28 km from Ostello Bello Palermo.
2024.08.11
First of all, the location is perfect and the rooftop makes it possible to relax and have the best view over Palermo. Let’s talk about the staff. Never in any destination I’ve meet a staff so friendly, funny, helpful and generous. The hostel has everything you need, kitchen, free food, music instruments, play rooms, amazing outdoor areas, bar, and a pool is upcoming too. The rooms are really clean and spacey. Bed and room temperature is comfortable. The only problem was that I had to leave.
Outstanding
6 review
4.6/5
Price from
IDR 452,289
per night
Check Availability
You Might Like
Hotels With BreakfastHotels With Twin RoomHotels With 1 Double BedHotels With Swimming PoolHotels With Free Cancellation
Castellammare o Loggia | 2.61km from L'Isola Che Non C'E'
With a stay at B&B Hotel Palermo Quattro Canti in Palermo (Palermo Historical Center), you'll be steps from Via Vittorio Emanuele and Via Roma. This property is 0.4 mi (0.7 km) from Palermo Cathedral and 0.4 mi (0.7 km) from Teatro Massimo.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of B&B Hotel Palermo Quattro Canti. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and a safe deposit box at the front desk. Planning an event in Palermo? This property has 2691 square feet (250 square meters) of space consisting of conference space and a meeting room.
Make yourself at home in one of the 113 air-conditioned rooms featuring Smart televisions. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.
GGuest User2022.10.04
We have loved our stay. The room was very spacious, the location unbeatable and the service was friendly. This hotel is sophisticated, tasteful and wonderfully affordable. Some remarks: on Saturday night the music from the rooftop was loud. Our bathroom toilet was a bit smelly, but not unbearably so. We had drinks on the rooftop, where there was w nice urban vibe.Breakfast was delicious.
Located in Palermo (Palermo Historical Center), PALAZZO CARTARI is within a 15-minute walk of Teatro Massimo and Palermo Cathedral. This spa hotel is 6.7 mi (10.8 km) from Mondello Beach and 2.7 mi (4.3 km) from Palermo Harbour.
Relax at the full-service spa, where you can enjoy body treatments and facials. This hotel also features complimentary wireless internet access and a banquet hall.
At PALAZZO CARTARI, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center and a 24-hour front desk.
Make yourself at home in one of the 20 air-conditioned rooms featuring heated floors. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.
With a stay at Albergo Athenaeum in Palermo (Montegrappa), you'll be within a 5-minute drive of Palermo Cathedral and Teatro Massimo. This hotel is 4.6 mi (7.5 km) from Palermo Harbour and 12.4 mi (20 km) from Mondello Beach.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this hotel include a banquet hall and a vending machine.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is included.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Palermo? This hotel has 646 square feet (60 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 80 guestrooms featuring refrigerators and minibars. Rooms have private balconies. 32-inch plasma televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature bidets and hair dryers.
2023.05.01
First of all, I’m a student and I come from Belgium with my school to end our childhood. I also think that is useful to say that we are 17 to 19 years old and globally not very tall. I’m currently in the hotel and I can say that the night was difficult cause beds are uncomfortable and the bedroom is small for four people… The bathroom is old but I have hot water ! Maybe it’s the only good point I can give us. About food I don’t know where begging. The first night we had pork and potatoes … Where is my Sicilian food ?! And for the breakfast we didn’t have as food as necessary to feed all the students. We asked for more food and after receiving industrial bread they disappeared… To conclude my experience I’m still waiting the hotel who looks like the pictures on this app… Nothing is real ! The view is also not like they say.
With a stay at 55 Aira, you'll be centrally located in Palermo, within a 5-minute drive of Palermo Cathedral and Teatro Massimo. This property is 7.3 mi (11.7 km) from Mondello Beach and 3.4 mi (5.4 km) from Palermo Harbour.
This smoke-free property offers discounted parking nearby.
You can enjoy a meal at the restaurant serving the guests of 55 Aira, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities.
Make yourself at home in one of the 55 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and bidets.
2023.08.19
All very friendly. Vincenzo, Noemi, Giuseppe, Selenia, Cetty, Little Sophia... Veramente, TUTTI! EXCELLENT!!! We have been traveling all around the world, and by far this hotel deserves more Stars than the ones allocated. Really we always look for a good location, and for a hotel with good reviews, regardless of how many Stars Hotels we have to pay for. There were not too many choices in Palermo. This hotel was close to the Train and Bus Stations. We could not find any flights due to the flights cancellations because of Volcan Etna decision to erupt unpredictably, therefore, we arrived at Palermo by bus. This hotel was close to the Bus Station, after so many hours in uncomfortable seats at Marino Bus, (next to a table seats where 4 persons could not stretch their legs in a long journey, from Bari to Palermo, shame on you Marino Bus, you should not sell table tickets in a journey where people need to sleep ,- more than 8 hours travel). Anyway, thank God! we found 55 Aira Hotel, no need to pray so the water does not stay in the sink when brushing your teeth. No need to pray so the toilet flush well. No need to pray so that you end up showering with water covering your feet. If we could give 10 Stars to 55 Aira, we will. 🙂
With a stay at San Paolo Palace Hotel in Palermo (Settecannoli), you'll be within a 5-minute drive of Via Roma and Politeama Garibaldi Theater. This hotel is 7.5 mi (12.1 km) from Mondello Beach and 3.7 mi (5.9 km) from Palermo Harbour.
Take advantage of recreational opportunities offered, including an outdoor pool, a 24-hour fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at ANTARES, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Palermo? This hotel has 21528 square feet (2000 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 280 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
GGuest User2023.08.27
There are no dishes in the room except for two paper cups.:( We asked for two cups, but they gave us plastic ones. This is strange, because the hotel has a bar and a restaurant.
Breakfasts are delicious. The location is a bit far from the center and in a rather dirty area, but there is a beach nearby (albeit very dirty) and a nice tourist promenade with cool restaurants for dinner.
The cleanliness does not correspond to 4*, the rooms are very old.
Located in Palermo (Settecannoli), Hotel Villa D'Amato is within a 10-minute drive of Palermo Cathedral and Teatro Massimo. This hotel is 8.6 mi (13.8 km) from Mondello Beach and 5.4 mi (8.8 km) from Palermo Harbour.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include a television in a common area, tour/ticket assistance, and a banquet hall.
Grab a bite to eat at the Ristorante, a restaurant where you can take in the garden view, or stay in and take advantage of room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 56 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include safes and desks, and you can also request cribs/infant beds (complimentary).
GGuest User2024.01.03
The hotel is very basic, no kettle in the rooms virtually no lounge area, just two sofa's in the corridor between reception and restaurant. The staff were pleasant and the sheets were changed every 3/4 days and towels daily. However, the restaurant was a huge problem. We have stayed at hotels over Christmas in Spain, Portugal, Malta, Cyprus, Tunisia and the Canary Islands and never have we had such an abysmal choice of food. We booked half board but, No buffet just a menu with a choice of two starters and two choices of two main dishes. Dessert is extra. I paid for half board, not half of half board, no desserts included?? Virtually half and sometimes all dishes were pasta which is not good if you want to eat healthy or if like me you are diabetic. Breakfast had even less choice. Cereal, bread, croissants, and cakes. One choice of sliced cheese and sliced ham. Yoghurt, tomato juice and peach no orange juice, no hot dishes at all. Cannot recommend this hotel unless you just want a cheap place to sleep. I mentioned the staff were good, i will praise Miguel in the restaurant who besides being multi lingual was very good at his job, trying to find alternatives, some not on the menu, to help with my dietary requirements The Hotel is a 3 star the restaurant i would rate a zero.
With a stay at Hotel Castello di Giuliano in Montelepre, you'll be 14.2 mi (22.8 km) from Cathedral of Monreale and 14.5 mi (23.3 km) from Capo Gallo Nature Reserve. This hotel is 14.8 mi (23.9 km) from Zisa Castle and Museum of Islamic Art and 14.9 mi (24 km) from Balestrate Beach.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services, a hair salon, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 23 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
2023.01.31
After EasyJet cancelled our flight as we were boarding our late evening flight we found ourselves being ferried to this small town miles from the airport and arrived at 5am along with 50 other tired and harried passengers to be met by a smiling and very efficient manager who dispensed with the usual checking in - he had all 50 guests in bedrooms within 15 minutes. The bedrooms were clean comfortable air conditioned and mostly with balconies and we were all asleep by 530am. The next day he had arranged breakfast for the extra 50 guests and then a delicious lunch . The manager and his amazing staff put up our constant queries about being collected, fixed us drinks at the bar, and provided a reassuring presence at a very stressful time. The hotel itself was comfortable, airy and spacious; our room was not wanting and the fresh bed and well appointed bathroom ensured that we felt as human as possible under the difficult circumstances. We landed on our feet in an unlikely town but realised you should never judge a book by its cover.
Very Good
17 review
4.1/5
Price from
IDR 1,279,647
per night
Check Availability
See all Hotels near L'Isola Che Non C'E'
Top Pick Hotels near L'Isola Che Non C'E'
See all
Check out our most booked hotels near L'Isola Che Non C'E' from the past 30 days!
No.1
4.3/5
17 review
Hotel Giardino Inglese
Palermo | 0.71KM from L'Isola Che Non C'E'
"Good Location"
Select dates to view prices
No.2
3.7/5
56 review
Hotel Europa
Ruggero Settimo, Palermo | 1.04KM from L'Isola Che Non C'E'
"Good Location"
Select dates to view prices
No.3
4.0/5
43 review
Hotel Principe di Villafranca
Palermo | 1.06KM from L'Isola Che Non C'E'
"Good Location"
Select dates to view prices
No.4
4.3/5
4 review
Dante091
Palermo | 1.27KM from L'Isola Che Non C'E'
"Good Location"
Select dates to view prices
No.5
4.5/5
9 review
B&B Attico 33
Ruggero Settimo, Palermo | 1.27KM from L'Isola Che Non C'E'
"Good Location"
Select dates to view prices
No.6
4.0/5
52 review
Astoria Palace Hotel
Palermo | 1.43KM from L'Isola Che Non C'E'
"Good Location"
Select dates to view prices
No.7
4.3/5
50 review
Hotel Politeama
Ruggero Settimo, Palermo | 1.5KM from L'Isola Che Non C'E'
"Good Location"
Select dates to view prices
No.8
3.8/5
41 review
Hotel Vecchio Borgo
Borgo Vecchio, Palermo | 1.48KM from L'Isola Che Non C'E'
"Good Location"
Select dates to view prices
No.9
4.2/5
49 review
Hotel Plaza Opéra
Ruggero Settimo, Palermo | 1.49KM from L'Isola Che Non C'E'
"Great location"
Select dates to view prices
No.10
4.3/5
0 review
Palermo Stay Centro 120 Rodionoff & Eleganza e Facilità di Accesso a Aeroporto e Spiaggia Mondello
Palermo | 0.43KM from L'Isola Che Non C'E'
"Good Location"
Select dates to view prices
Latest Reviews for Palermo hotels
See all
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.8/5
Outstanding
TTourist32526623807We spent 7 nights here at the start of September and it felt like we’d been there for weeks when we left, so relaxed were we. We’d gone to Palermo as our friend was getting married but wanted to stay outside of the city. We couldn’t have picked a better hotel. Prior to going I’d emailed to ask for a hairdresser recommendation. This was sorted easily and Giuseppe’s sister came to the hotel and put my hair up. She did a wonderful job. The hotel is small and so quiet. We were in room 3 which backed on to the kitchen. I’m a light sleeper and did worry but the soundproofing is excellent. We never heard anything. I slept well every night! The air con was excellent which was much needed due to high temperatures and the room was lovely. It was cleaned every day. The pool is a welcome respite when it’s hot and there’s plenty of loungers and umbrellas. It is close to the beach and the hotel has a key to a gate that cuts off some time. There’s a supermarket about 5 mins walk. It’s small but has everything. Ask staff for recommendations for a local pizza place but book it. You can takeaway too. Nicest pizza I’ve ever had. The hotel’s restaurant is locally known as high quality. We ate there twice and the food is spectacular. Breakfasts are beautiful. If they have sugar donuts get two!! In fact get 2 of everything!! What makes this hotel so special are the staff. They are all fabulous and go out of their way to help and just be friendly. The owner is the same. Jussi, Constanza, Jason, Giuseppe and Valentina THANK YOU. The other staff are just as good but I did not catch their names so sorry! Jussi summed up this hotel. She said she loves to work there which to me says it all. If staff are happy then so are guests. The owner is looking at getting the pool heated next year and considering Christmas openings. I will be going back.
Ho avuto il piacere di alloggiare in questa splendida location per una settimana. Da subito entri in un ambiente pulito e confortevole attrezzato di ogni confort. A renderlo ancora piu' bello sono i proprietari Giorgio e Valerio , con la loro educazione, spontanetà e simpatia; con loro la stupenda Anna, sempre pronta con il sorriso ad accogliere tutte le tue richieste. Colazione buonissima e molto ricca per tutti i gusti. Consiglio vivamente questo b&b e di sicuro se torno a Mondello so' senza ombra di dubbio dove andare. Grazie per tutto, con affetto da Milano.
We loved our stay in this stylish boutique B&B, evident from the moment you step into the foyer, through to your room (we had standard double). Great location, vibe and super clean. The solid windows meant we didn't hear a thing when inside our room which was an added bonus given it is located in the main street. The staff honestly were exceptional. We also needed to attend to some personal matters back home and the staff were available to assist us and went out of their way to do so. They were contactable no matter what time it was. Amazing service and support. If I return to Palermo we will definitely stay again. Thank you
GGuest UserThe hotel was not obvious for us - when we arrived, we drove around for about 10 minutes looking for a sign before parking on the wrong side of the road, and having to call for instructions. It was our fault, as the hotel tried contacting us earlier in the day but we did not have signal to take the call. Once we were instructed to the right place, it was super straightforward as Gianluca buzzed us in remotely, and upon verifying ID, let us into the unit and our bedroom. The lift in the building was super cool - for this experience alone I recommend staying in this hotel.
The room was charming. Our previous hotel was a suite so this felt a bit small, but it was homely all the same. The small downside was how warm it felt in the room. The air conditioning wouldn't work with the windows open, but it wasn't running very strong. At night, we preferred keeping the window open for some fresh air instead. The poster bed added a quaint and romantic feel to the room, and we were absolutely spoilt with a surprise of a bottle of Prosecco as a gift! Of course, the highlight of the whole place was the jacuzzi in the bathroom. As we both had to do some work and also were tired from a road trip, all of these little touches made the stay in this hotel incredibly luxurious for us. I really recommend this place for a romantic getaway or a honeymoon.
BBwefarRead the fineprint and everything will be perfect. I texted a day ahead what my travel itinerary was. Gianlucca was there to welcome me. He made sure I knew everything I needed to know and more!
He showed me what to see and where to go! With this insight I m’ve seen a lot of the city. Got a list of restaurants and such, and all the recommended places were amazing.
GGuest UserFriendly reception staff, very large hotel room with full bathroom and walk in wardrobe, lovely restaurant, lots of seating options and lovely pool (not heated though). Great walking distance from botanical gardens and the old town part of Palermo as well as the marina front.
I came to Palermo for couple days and my company organized really nice hotel for to stay. It is located not so far from city centre. There is car parking as well if you came by car. Hotel complex located almost in the city but the view from rooms is on mountains. As I saw each room has balcony where guests can seat and drink coffee ☕️:) Breakfasts were perfect 🤩, first of all waiters were always kind and helpful, they were really taking care about guests. The variety of snacks and sweets was crazy in good way. I wanted to try everything. I am not sure about other facilities such as spa, but reception team was always helpful so if guests didn’t know something they were ready to assist. If I will have chance to come again I would be glad to stay in Casena dei Colli.
GGuest User-Location: the hotel is located in a downtown neighborhood but close to tourist attractions
-Service: the biggest issue we encountered was to check in the hotel upon arrival. Since there is no reception at the building, you’re supposed to contact the hotel owner, William, by phone for getting the keys. However, the breakfasts there were lovely with scenic rooftop view and handmade beverages by the caterer
-Cleanliness: the room is generally clean but there’s no daily cleaning service and windows need to be opened to dispel odors
-Amenities: the best part of the hotel’s amenities was that they got a water dispenser for refilling your water bottles
*the staff there only speak Italian
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.