Popular Palermo 4-star Hotels

The room was okay. The staff was okay. The breakfast wasn’t really good. There wasn’t any kind of fruits, just pastries joghurt and two kind of cold cuts. and streets were really so i wouldn’t go there again. I think if you go to palermo you should go to an apartman or airbnb. We should do that too

A magnificent hotel, with luxury facilities in an old palazzo in the historic center of Palermo. The rooms are very spacious and comfortable, with all the services. The service is very correct and willing. It has a piano bar, garden terrace and a very good environment, right in the heart of all the tourist attractions of Palermo and leisure and restaurant areas, without any noise or problems at all. Absolutely recommended.

There are no dishes in the room except for two paper cups.:( We asked for two cups, but they gave us plastic ones. This is strange, because the hotel has a bar and a restaurant. Breakfasts are delicious. The location is a bit far from the center and in a rather dirty area, but there is a beach nearby (albeit very dirty) and a nice tourist promenade with cool restaurants for dinner. The cleanliness does not correspond to 4*, the rooms are very old.

We stayed at this hotel two separate times during our stay in Sicily in April 2022. It's a lovely hotel. It's right in the middle of so many sights and felt safe. Our rooms were spacious and comfortable with big bathrooms. One of our rooms had a view of the hills and the other was street side. My mom's room had a huge balcony that we spent time on soaking up the sun and the sounds of the city. My main reason for writing this review to highlight the AMAZING care the staff provided to my mom and her friend. They caught COVID and were quarantined to this hotel. I was terrified leaving them in Sicily while I went home but the staff took such good care of them. They knew their room number and would ask how my mom was feeling when she called to order breakfast (which is a great breakfast by the way). They helped coordinate retesting. They reassured my mom and were always available to help. My mom and her friend were living off room service and would rave about how great the food and wine was. One employee in particular, Barbara, went above and beyond. She would stop by to see my mom and help her with whatever she needed, such as going to the supermarket to get medical supplies. They were stuck there over Easter and she even brought my mom a chocolate Easter bunny :) and she brought them flowers too and it really brightened their day. My mom and her friend both said she had such a pleasant personality and made them feel cared about and loved. I truly believe their great service actually helped my mom and her friend recover quicker. It was so reassuring knowing that they were in caring hands. We want to go back as soon as they can and will pick this hotel again. Thank you everyone who works there!

Lovely hotel overlooking a piazza. We booked a room with a balcony which was lovely to sit and watch the world go by. It is centrally located with bakeries, restaurants, shops and history right on your doorstep. Although it is a busy road, as is all the center you cannot hear the traffic in the room. The photographs of the Hotel absolutely do not do it justice at all, it is so much better.

Friendly reception staff, very large hotel room with full bathroom and walk in wardrobe, lovely restaurant, lots of seating options and lovely pool (not heated though). Great walking distance from botanical gardens and the old town part of Palermo as well as the marina front.

My rating is more 4.5. Centrally located, easy walk to restaurants and major sites. I’m not sure why there are so many negative comments about the staff; honestly, all of our interactions were fantastic. Front desk staff helpful and knew our room number. We interacted with various front desk staffs frequently. It was nice to drop off our adorable 5 lb key at the front desk! . Breakfast was generous and abundant. It is in the most gorgeous dining area I have ever had the pleasure of experiencing. I indulged in some scrambled eggs and bacon; a welcome addition after days of continental bfasts. I had been sick and took a tray to the room to eat for 3 days, not wanting to get other travelers I’ll. Every morning, lovely Inacia, one of the staff members, efficiently put a tray together for me with a smile. The staff worked hard to restock the food and cups/plates. Barbara was our floor maid and always pleasant, had a smile, and helpful. Our TV’s did not work and each maintenance person was helpful and hilarious. It turns out when you do get the tv on, there’s only bbc! But we are not there to watch tv. The hotel is a former palazzo and it is somewhat of a maze, but that’s part of the Italian adventure. It’s a gorgeous hotel and may not be the most updated, but we found it quiet, comfortable, and unobtrusive. Umbrellas available at the front desk for rainy days. We ate at primi piatti across the street but would have tried the hotel restaurant had we another day and I was not under the weather. Bravo to the Eurostar Team- you made our Palermo trip special!

I came to Palermo for couple days and my company organized really nice hotel for to stay. It is located not so far from city centre. There is car parking as well if you came by car. Hotel complex located almost in the city but the view from rooms is on mountains. As I saw each room has balcony where guests can seat and drink coffee ☕️:) Breakfasts were perfect 🤩, first of all waiters were always kind and helpful, they were really taking care about guests. The variety of snacks and sweets was crazy in good way. I wanted to try everything. I am not sure about other facilities such as spa, but reception team was always helpful so if guests didn’t know something they were ready to assist. If I will have chance to come again I would be glad to stay in Casena dei Colli.

With a stay at Palazzo Natoli Boutique Hotel, you'll be centrally located in Palermo, just a 4-minute walk from Palermo Cathedral and 6 minutes by foot from Via Roma. This hotel is 0.6 mi (0.9 km) from Teatro Massimo and 7.9 mi (12.7 km) from Mondello Beach.Make use of convenient amenities, which include complimentary wireless internet access and concierge services.Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). A complimentary full breakfast is served daily from 7:30 AM to 10:00 AM.Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.Make yourself at home in one of the 9 guestrooms featuring minibars and espresso makers. 40-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.

Positives: The location is fantastic. Friendly staff. Breakfast was quite nice although the cakes tasted a bit old. Good Aircon. Clean. Negatives: It was very noisy and my husband didn't get a lot of sleep. Plug sockets are difficult to work out. Lighting was bad - super dark - they only used lamps to light the room which we found strange. No chairs on balcony. Would have rated better if it wasn't advertised as a four star. We did not feel that the hotel lived up to the standards of other four star hotels.