With a stay at Portola Hotel & Spa at Monterey Bay, you'll be centrally located in Monterey, just a 4-minute walk from Fisherman's Wharf and 15 minutes by foot from Cannery Row. This spa resort is 0.9 mi (1.5 km) from Monterey Bay and 1.6 mi (2.6 km) from Monterey Bay Aquarium.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. This resort also features wireless internet access (surcharge), concierge services, and shopping on site.
Satisfy your appetite at Jacks Monterey, one of the resort's 2 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 379 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
GGuest User2022.10.09
This hotel used to be amazing. In the past, I would have paid the premium cost for the service, location, and experience. Now, I just can't say that anymore. I have stayed at the Portola hotel a number of times and the last few times, it just hasn't been that great, yet they still charge the same premium price The hotel is in a great location, which is still a draw, but the experience has become average. I love going to Monterey and this hotel was a reason I would want to come back, but now I find myself looking elsewhere. Portola just doesn't meet the expectations they put forward for the premium price they charge. So if you get a good price on that harbor view room, I would say go for it. Note, you may end up with a partial view looking at the roof of a building across the way, with a partial view of the water. But I would stay here again if the price was right. But if prices are the same as some of the other waterfront hotels, I will likely book elsewhere.
With a stay at Butterfly Grove Inn, you'll be centrally located in Pacific Grove, steps from 17-Mile Drive and within a 5-minute drive of Monterey Bay Aquarium. This beach motel is 2.7 mi (4.3 km) from Monterey Bay and 6.9 mi (11 km) from Carmel Beach.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional amenities at this motel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
Featured amenities include express check-out, complimentary newspapers in the lobby, and a vending machine. Free self parking is available onsite.
Make yourself at home in one of the 30 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
YYINHAI2019.08.14
Breakfast typical American breakfast, the room is large, the night is very quiet, the character is higher than the high, in Monterey Bay and Carmel Bay choose to live here absolutely value, wash clothes to drive to the laundromat to wash, in short, it is recommended.
With a stay at Aura Inn Monterey, you'll be centrally located in Monterey, within a 5-minute drive of Monterey Bay and Monterey Bay Aquarium. This hotel is 1.4 mi (2.3 km) from 17-Mile Drive and 3.2 mi (5.1 km) from Carmel Beach.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include tour/ticket assistance, a picnic area, and a vending machine.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.
Make yourself at home in one of the 34 individually decorated guestrooms, featuring refrigerators and microwaves. Your bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 50-inch flat-screen televisions with digital programming provide entertainment. Bathrooms have shower/tub combinations and hair dryers.
GGuest User2023.06.01
the best hotel / motel I have every stayed in. The room was amazing. It even had windows that opened to allow fresh air in. The room was very spacious. The bathroom was very large. The beds were comfortable. The main room was very spacious. The room even had a refrigerator and a microwave
Very Good
50 review
4.2/5
Price from
Rs 20,071
per night
Check Availability
You Might Like
Hotels With BreakfastHotels With Twin RoomHotels With 1 Double BedHotels With Swimming PoolHotels With Free Cancellation
When you stay at Bide-A-Wee Inn in Pacific Grove, you'll be by the ocean, within a 5-minute drive of 17-Mile Drive and Cannery Row. This motel is 2.6 mi (4.2 km) from Monterey Bay Aquarium and 3.4 mi (5.4 km) from Monterey Bay.
Make use of convenient amenities such as complimentary wireless internet access, a picnic area, and barbecue grills.
Take advantage of the motel's room service.
Featured amenities include express check-out and a vending machine. Free self parking is available onsite.
Make yourself at home in one of the 23 guestrooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.
GGuest User2022.12.17
The location is ideal a short walk to the beach and ocean trails. could hear the waves from our room. The bed was comfortable, the room was clean and as described, we stayed in a queen bungalow. The staff was very professional, helpful, made us feel welcome and felt that they really cared about our needs and comfort, I look forward to coming back again and making this our go to stay in Pacific Grove. Would highly recommend to anyone.
When you stay at Sunset Inn in Pacific Grove, you'll be in the historical district, within a 5-minute drive of Monterey Bay Aquarium and 17-Mile Drive. This hotel is 3 mi (4.9 km) from Monterey Bay and 7.2 mi (11.6 km) from Carmel Beach.
Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Grab a bite from the snack bar/deli serving guests of Sunset Inn. A complimentary continental breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a business center, laundry facilities, and coffee/tea in a common area. A roundtrip airport shuttle is complimentary during limited hours.
Make yourself at home in one of the 22 guestrooms featuring refrigerators and microwaves. Rooms have private balconies or patios. 37-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers.
GGuest User2022.09.18
Stayed 2 nights in August ‘22 as part of a road trip from San Francisco to Cambria. Pacific Grove itself is lovely & the Sunset Inn didn’t disappoint! You may be lucky to see the deer walk through the neighbourhood. We were allocated the Happy Seagull room, very clean & adequate for our needs, always found a parking spot. Room included coffee maker, full size fridge & microwave. Breakfast is included in room rate, basic, but no complaints, the donuts were lovely! The best drinks machine I’ve seen for choice is situated in office & is available at any time, Rishi will help you & give suggestions on what’s good! Rishi the Manager greets you on arrival, he’s a character & loves a chat! He’s so passionate about the property & wants his guests to be comfortable & have the best experience. Thank you for recommending the Indian restaurant in Monterey, hopefully you may remember us! Would definitely recommend this property for a Highway 1 stop off as we did & would stay here again, thanks Rishi, maybe see you again!
When you stay at Travelodge by Wyndham Monterey Bay in Monterey, you'll be next to a golf course, within a 5-minute drive of Fisherman's Wharf and 17-Mile Drive. This golf motel is 3.5 mi (5.6 km) from Monterey Bay Aquarium and 2.8 mi (4.4 km) from Cannery Row.
Enjoy recreational amenities such as a fitness center and a seasonal outdoor pool. This motel also features complimentary wireless Internet access, tour/ticket assistance, and a picnic area.
Enjoy a satisfying meal at Del Monte Grill and Cafe serving guests of Travelodge by Wyndham Monterey Bay. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Monterey? This motel has 1000 square feet (93 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Make yourself at home in one of the 104 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2023.07.01
Our vacation flights to Chicago were canceled due to weather conditions and we were unhappy. We decided to have a getaway to Monterey and Carmel. We were lucky to make a last minute booking by booking.com at Travelodge. The booking was easy, price was incredibly reasonable and service was excellent. The staff were not only friendly and welcoming, but also made accommodations for my physical disability. We enjoyed our trip and Will definitely go back.
Ramada Monterey is centrally located off Highway 1 and 68 in Monterey California. When vacationing or traveling on business few hotels or citys can offer you the opportunities as our hotel does. Ramada Monterey is located within minutes of the internationally acclaimed Monterey Bay Aquarium and the Maritime Museum of Monterey. Another major attraction is Pebble Beach with its architectural elegance resorts and private homes along the 17 mile drive. Fishermans Wharf and Cannery Row offers exciting glimpses of a seafarers life in addition to shopping and fine dining. Other points of interest are Big Sur Carmel and Moss Landing - Yacht Harbor. Enjoy our heated pool April through October and inviting hotel rooms with our free wireless high speed internet and 32-inch LCD TVs with over 70 channels. Whatever you may choose to do with your time here please relax and take a deep breath or two of our clean ocean air.
Hhuangbelle2024.04.21
It is a very cost-effective hotel in the United States. The hotel is comfortable and clean. Coffee drinks are available. The brand of toiletries is Dove. The room is also very large. Parking is free. It is also close to attractions and Walmart. It is very convenient
Seaside Hotel's Alluring Coastal Location Delights VisitorsYou can view exhibits at the Monterey Bay Aquarium, catch the waves at Del Monte Beach and much more while lodging at the newly renovated Holiday Inn Express® At Monterey Bay hotel in Seaside. Off Hwy 1, the hotel's location near Monterey Peninsula Airport, two blocks from the beach and 2.5 miles from downtown Monterey, is ideal.Incredible attractions abound in the Seaside, CA area, and the hotel's leisure guests enjoy easy access to them all. Carmel-by-the-Sea is seven miles away. You can test your swing at Pebble Beach Golf Links, America's greatest public golf course, before exploring famed Cannery Row or indulging in fresh seafood at Old Fisherman's Wharf. For high-speed thrills, check out the races at Mazda Raceway Laguna Seca.If you're visiting for work in Seaside, CA, the hotel's free Wi-Fi access and a 24-hour Business Center help you keep in touch with the office. Also, the hotel's location near Monterey Peninsula Airport means flying into Seaside is an easy option. The Naval Postgraduate School and the Defense Language Institute Foreign Language Center are both within four miles of the hotel.During your visit, you can begin every fun-filled day at the free, hot breakfast bar. After a day of work or sightseeing, unwind in the heated, outdoor pool and whirlpool or work out in the well-equipped Fitness Center. For a wonderful Seaside stay, please book now.
GGuest User2022.10.20
Read a lot of the reviews and thought ”oh no” but upon arrival couldn't have been more wrong. Great service at front desk, nice breakfast, all the staff around the grounds were very friendly. This is ”not” just off the highway, it's just off the road-it's a ”comfort” stay so if you're expecting more than that pay the extra money and get your needs taken care of. This place crossed off all the boxes for exactly what I was looking for. Not a bad area; great place to run down by the ocean which is just a short jog away. Good access to Cannery and Carmel and heading to Big Sur is easy from this location. Small pool which I didn't use-I didn't find the noise bad at all-I was on the first floor and the hotel was pretty busy when I was there (It was Jazz Festival) ambient crowd noise outside was not a bother at all because there was non. You get what you pay for here and that's it but for what I paid I'd come back here just for the service alone. Enjoy your stay
Daily Mandatory Charge includes: Premium guest internet access; $15 daily food and beverage credit for use in all hotel outlets; beach equipment rental including towels, chairs, and toys. Also includes CA Tourism Assessment and Monterey County Tourism Assessment.
LocationLocated just two blocks from the beach in beautiful Seaside, California, the Embassy Suites Monterey Bay-Seaside hotel gives you spectacular bay views. The hotel puts golf, hiking, surfing, kayaking, deep-sea fishing and butterfly watching all within your reach. And you'll stay just minutes from the Laguna Seca Racetrack, Monterey Bay Aquarium, the Maritime Museum of Monterey, Monterey's Fisherman's Wharf, Cannery Row, the Campus of California State University CSU Monterey Bay, and the area's outstanding shopping and dining including famed Carmel. This upscale, full-service, and all-suite hotel is just a short drive from the famous 17-Mile Drive, the resorts of Pebble Beach, Spyglass Hill Golf Course, Carmel by the Sea, the Carmel Mission, the Links at Spanish Bay Golf Course, Big Sur and the National Steinbeck Center. The Embassy Suites Monterey Bay-Seaside hotel offers the best vacation opportunities discount family getaways and meetings of all Monterey Peninsula hotels.AccommodationsEach of the hotel's 225 newly remodeled suites consists of a private bedroom with one king-size or two full beds, a separate vanity/dressing area and a separate living room with sofa bed and dining table seating four people. Each kitchen features a wet bar, microwave, refrigerator and coffeemaker. Suite amenities include two telephones with voicemail, wireless internet, AM/FM radio, two remote control televisions and more.DiningElegant dining awaits you at Pacifica Cafe, offering steaks, seafood and Monterey's Harvest. Unwind in the Cypress Lounge, amidst an upscale atmosphere, premier beverages, handcrafted beers and a 1,000 gallon saltwater aquarium in a beautiful garden setting.ServicesCooked-to-order breakfast is served complimentary each morning and our...
GGuest User2023.05.16
Stayed here for 2 nights with my wife while on vacation. Frequent fliers of Embassy Suites, and this location is exactly on par with what you'd expect from the brand. The location of this hotel is fine, with close proximity to a variety of restaurants, a gas station, easy to get to the wharf area in Monterey. We stayed in a standard king room, and it is the typical 2-room suite layout in most Embassy locations. The room as clean, and the bed was comfortable. The shower worked great the first night, but the second night it did not get very hot. It was late, so we did not bother trying the front desk about it. Both TV's in the room were equipped with a Chromecast that had a web portal you could sync a device to. Very nifty being able to cast from our phones, something every hotel should adopt! The breakfast was top notch for a complimentary buffet. Eggs/omelets cooked to order, a variety of other hot and cold breakfast items, juice/coffee/soda, baked goods etc. The happy hour at night (included in the room rate!) was great, and had 2 specialty drinks, beer, wine, and well liquor available. The drinks are very standard, but they are absolutely free! There are also light snacks available. We did not use the pool or gym, though both looked clean. The pool is indoors but did not appear to be heated. One thing to note: parking fee is $20, and there is also a resort fee of $15/night that is charged. The resort fee ”includes” wifi, bike rental, and a $15/credit for the gift shop or restaurant. We figured either way you're paying $15 per day extra, so we used $15 at the gift shop both days for snacks & coffee. There is a Starbucks inside the gift shop which this applies to!
The SureStay Hotel by Best Western Seaside Monterey is just an 8-minute walk from the beach and is a short 10-minute drive from downtown Monterey. The hotel offers a daily complimentary continental breakfast, an outdoor hot tub and free Wi-Fi throughout the property and in all guest rooms.
The guest rooms feature cable TV and free local calls in every air-conditioned guest room along with a microwave and refrigerator.
Amenities at the property include free on-site parking and a 24-hour front desk. A rinse off area for divers and surfers is also available.
The Monterey Bay Aquarium is within a 12-minute drive of the SureStay Hotel by Best Western Seaside Monterey and Monterey Bay is less than 4 miles away.
GGuest User2022.09.21
Good value, especially considering how expensive the area is. We stayed at one other hotel north of this one and for an extra $150 bucks it wasn’t that much better. Rooms are a little small but adequate. Having AC isn’t always necessary but when you need it, you need it! It’s close to everything including a great stretch of beach. That’s the only drawback IMO. Rick, the manager represents the brand well!
117 review
3.8/5
Price from
Rs 20,381
per night
Check Availability
See all Hotels near Safeway
Top Pick Hotels near Safeway
See all
Check out our most booked hotels near Safeway from the past 30 days!
No.1
4.2/5
104 review
Centrella Hotel, a Kirkwood Collection Hotel
Pacific Grove | 1.97KM from Safeway
"Good Location"
Select dates to view prices
No.2
4.4/5
48 review
Best Western the Inn Suites Pacific Grove
Pacific Grove | 2.01KM from Safeway
"Great stay!""Quiet & comfortable"
Select dates to view prices
No.3
4.5/5
99 review
Gosby House Inn, A Four Sisters Inn
Pacific Grove | 1.87KM from Safeway
"Good Location"
Select dates to view prices
No.4
3.6/5
102 review
Asilomar Conference Grounds
Pacific Grove | 2.07KM from Safeway
"Good Location"
Select dates to view prices
No.5
4.3/5
75 review
Martine Inn
Pacific Grove | 2.05KM from Safeway
"Good Location"
Select dates to view prices
No.6
4.3/5
91 review
Deer Haven Inn
Pacific Grove | 1.99KM from Safeway
"Good Location"
Select dates to view prices
No.7
3.5/5
21 review
Lovers Point Inn
Pacific Grove | 2.33KM from Safeway
"Good Location"
Select dates to view prices
No.8
4.7/5
93 review
Andril Fireplace Cottages
Pacific Grove | 2.21KM from Safeway
"Good Location"
Select dates to view prices
No.9
4.0/5
102 review
Pacific Grove Inn
Pacific Grove | 1.55KM from Safeway
"Good Location"
Select dates to view prices
Latest Reviews for Pacific Grove hotels
See all
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.6/5
Outstanding
This is a wonderful , beautiful, amazing bed and breakfast! Where do i start? Location is incredible! Quick walk to Cannery Row or into town in Pacific Grove or to Lovers Point. It’s directly across the street from the ocean so the views are magnificent! The bike pathq is directly across the street and the hotel will provide you free of charge bikes. My husband and so went on an absolutely gorgeous 8 mile ride along the coast. Amazing! The main house: from the outside it’s a traditional looking home but inside the decorating was modern beach and stunning!!! It’s comfy yet fashionable! And the views are amazing! There are cookies all day , wine and cheese in the afternoon and a yummy breakfast each morning. We stayed in the back building and had an incredible suite with blocked views of the ocean. We had a fireplace , large sitting area, large bathroom with tub and separate shower and a king bed. The room was decorated beautifully. Our fireplace had some issues but they sent someone to fix it and also gave us a pretty significant credit (before we even had to ask) for our difficulty. The staff are kind and helpful. 5 stars all the way! We will be back!!!
GGuest UserThe variety of room types this hotel offers makes it great for families. The room with a kitchen was perfect for fixing lunches to take with us or having a leisure take-out dinner on the patio. Breakfast had enough hot and cold choices to please everyone. Amazingly quiet when the hotel was completely full. Hotel comes with several covered parking spaces. We are already planning to come back!
Pacific Gardens Inn is comfortable and convenient! Hospitable hosts who aim to please, the Pacific Gardens Inn is comfortable and convenient!. The Inn has comfortable rooms, and a nice breakfast! Very close to the Asilomar Conference Center. Highly recommend for ! EV charging on property. I will return again!
LLDL498The hotel is a resort-style hotel, so the internal environment is better. The hotel also offers a very simple American breakfast that can be eaten. Free parking.
EerellyHealth is far worse than the picture, but the hotel service is good, there is a swimming pool and roasting fire outside, the waiter will smoke with you, staying for a long time is a bit warm, although it still feels good
SsavannajswYikes. Where do I begin? I’d like to think that my poor experience at this lodge must be karma against me for choosing to travel during the pandemic. Perhaps I should have known better. Let’s start with the good. 1. The check-in receptionist is incredibly friendly. 2. Location, location. A hop and a skip away from the beach. 7 minutes from downtown Monterey. You can’t beat that. But sadly that seems to be the only thing this place has going for it. The doors do NOT lock. I mean really. We tried. They only lock from the inside when you’re in the room. Talk about safe right? And to make matters worse, while we stayed there, there was a room throwing a F****NG PARTY near us..I kid you not. They started partying around 9 PM and were banging things around and jumping, yelling, making thud sounds against the walls and floors ALL night long. To me, They sounded to be college aged...I’m 99% certain they did it to take advantage of the fact that there was NO front desk staff at night due to COVID!! This means We had no one to complain to due to their loud noise which made staying here a literal nightmare. And to think, my family is mostly grown. I can’t imagine what kind of hell it would have been to stay here with a baby or children! When we called front desk to report them, there was no one to receive the complaint. It’s currently after midnight as I type this and they are still raging on while we are exhausted and desperate for rest. Literally have had better nights sleep at a motel 6. Please avoid this place at all costs. I don’t care how good of a deal is advertised on t*****z** or G*****n. It’s not worth it to stay at a place where there’s no 24/7 staff to ensure the safety/peace of their guests
GGuest UserBecause Carmel's accommodation options are too expensive, I want to say that I chose the lighthouse in the next town. Unexpectedly great! The room looks much bigger than the photos and the facilities are very thoughtful and complete. The fireplace is really nice and warm! !! 17 days in the United States, this is the best and favorite accommodation ~ In addition to the buffet, there is another menu to choose from (there is no extra charge). Many choices are delicious. Most of the other guests are Americans who come for vacation. It's near the sea, and there are deer nearby, suitable for watching the sunset ~~
AAmschouten75We just stayed here for 2 nights. The good: we stayed in a king suite and it was really large. We had plenty of room to spread out. It appeared to be clean. The bad: the room is tired!! The sheets were stained. They smelled clean but the stains are really off putting. The carpet is worn and was actually torn and pulling up. The bathroom had painters tape holding wallpaper up and the tub sides were falling off. The tv in the bedroom works but the color is wrong.....everything looks green. The fridge is very loud. The outside sitting area is really crappy and the view from the bedroom over the back fence looks like some crack house. The sofa in the living room section is the most uncomfortable I have ever sat on. We were in room 110 so maybe some of the others have had a facelift? I know we are in COVID times and things are tough but this is maintenance that has been deferred for quite a while.....not just 8 months of tough times. I spent $460 for 2 nights which is way too much for what we got. I wouldn’t come back any time soon.
GGuest UserThis hotel is under a major remodel of many rooms. And after speaking to the General Contractor this construction will be going on for quite some time. Our stay was horrible. Came down from the busy Bay Area for a few days of peace and quiet. However, ended up with days filled with air compressors, nail guns and general construction noise on a daily basis from 9 to 5. Were told that their would be no construction on the weekend. Total lie Saturday was another full-blown work week.. At check in that assigned us a room right next to one of the rooms under major Constuction. At the very least they could have blocked out rooms adjacent to ones under remodel. Back to the office asking for an explanation as to why they would treat their quests this way. No reply was forthcoming. The best word I can muster up is simple greed on the part of Clarion. Ok that's enough out of me. Just wanted to let prospective quests what was ahead of them. With so many choices in Pacific Grove,Carmal, and Monterey hotel wise and price wise, it's better to find a different property to stay at.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.