Le Petit Chateau & William de Percy

Quality meal with exceptional service. We were first time visitors as a family of three. Every single member of staff we encountered were so friendly and easy going. Special thanks to Chloe who went above and beyond for us, helping us clear up when we spilled our puppy’s water. The food arrived swiftly and was piping hot. Generous portions and really tasty. Would highly recommend.

The bedrooms look NOTHING like the website. They are shabby, tired and cheaply slapped together. Not at all worth the money. We were expecting luxury, which it is most certainly not. The restaurant was disorganised, there were quite a few things on the menu that went available. Two of our meals were forgotten about. We had to get up from the table to go to the bar and try and get drinks. It was faulty towers on a bad day.

What amazing staff! So friendly - they really told us lots of interesting things. We loved it. We can recommend the beers from the local First and Last Brewery. Even better they come served in a good old fashioned glass with a handle. Himself had stottie and chips - if you don't know what a stottie is, it's time to find out. And I had wild mushroom crepe and warm potato salad. B****y gorgeous.

Lovely food however this is the 3rd occasion I have been with extremely poor restaurant service. Drinks ordered and never came, when we reminded the waitress they came (after starters) and the order was wrong. Waited ages for plates to be cleared etc. Asked twice for dessert menus then had to wait 20 mins for order to be taken. For the price of the desserts you would expect more than a tablespoon of ice cream with the sticky toffee, with minimal extra cost to the restaurant. Only reason I return is because I’m local. 2 out of the 3 occasions the restaurant has been nearly empty, so no excuse. However the Sunday when it was busy there was plenty staff about so again, not much excuse.

Really unhappy. My husband booked hotel for a weekend away, checked in to be told restaurant was full & gave a list of restaurants or takeaways! This totally defeated the reason for staying. It would have been nice when booking to be told it was advisable to book a table in restaurant. The hotel is not in walking distance to any other restaurants, so after driving almost an hour to get to hotel we then had to find a restaurant to drive to. Basically spending very little time in the place we had booked & paid for. For this reason I would not stay again!

Very nice, cosy hotel. Good breakfast, good service, a warm welcome. Nice rooms with great bathroom. Very nice area to spend your time. We got a upgrade what is always nice. A good place for 1 or more nights to stay. We will be back when we come to England again.

Andrea was our server and she was so friendly and happy. She was able to answer all our questions about the food which was delivered promptly. For less than £13 you can have a selection of sandwiches, wraps or stotties with a generous serving of fries.

My husband and I went for lunch today and were really impressed. The restaurant was lovely, very on trend and the staff were great...very friendly and helpful. We shared a seafood platter, which we both loved. The only downside for me was the desert. It was a Malteser crepe, and other than being filled with cream, I think there was maybe one malteser and half a scoop of ice-cream! I can never understand scrimping on inexpensive ingredients. Saying that, it wouldn't put me off returning...I just wouldn't order a crepe ☺

Probably one of the worst hotel experiences we've had. Incredibly noisy room as there was a wedding on in the hotel and live music blaring below our room until well after midnight. Most of the hotel wasn't available to us to use due to the wedding. We were warned about this by email after booking a non-refundable room, a possibility of some excess noise was mentioned. When we complained to the hotel they said we could have cancelled but there was no mention of this option in the email. If we had known we would have cancelled. We spent the evening in the restaurant as there was nowhere else to go, the service was poor, a shame as the food was good. The radiator in the room didn't work, very chilly in the morning. Nowhere to put towels in the bathroom. There was a stain on the bedroom carpet. The material on the bed frame was ripped and the room was very dark and gloomy. We didn't bother raising these last issues with the hotel as the reception staff had already been dismissive and unhelpful when we complained about the noise, we just wanted to leave having had very little sleep. We have since written a review directly to the hotel and received no response thus far. Shame the video we have can't be uploaded for a sing along!