Lord Elgin Hotel

The room smelled bad. Kind of like a locker room would smell like or maybe like wet carpet. You get used to the smell after time but it's bothersome walking into your room after a long day and your initial reaction is to hold your breath.

This hotel is absolutely beautiful and charming! The entire experience from start to finish was exceptional. Valet was quick & easy. Checking in was seamless. The hotel is very well located. The restaurant, food & service was great. All staff that we encountered were warm, welcoming & helpful, hotel & rooms are well maintained. They have all the amenities you could want or need. I would highly recommend staying at this property.

Excellent stay for a family of 7! Appreciated the connecting rooms, hotel is clean, rooms well maintained. The best part is that you can slightly open windows for fresh air. We were walking distance to all important building in the capital. The brunch at the hotel was super delicious!

The Lord Elgin is clean and comfortable, with very friendly and helpful staff. The location is excellent.

Our family recently enjoyed a fantastic mini getaway at the Lord Elgin, and we couldn’t be happier with our experience. From the moment we arrived, the hospitality was exceptional, making it the perfect escape from home. The staff, from housekeeping to the bartender (Amanad gets 5 stars alone!) at Forty One, were incredibly friendly and attentive. We were especially grateful for the kindness of the restaurant staff, who went out of their way to make sure our son was comfortable and happy during our meals. It made dining such a pleasant experience! The hotel was not only family-friendly but also a beautiful spot, centrally located. Our son had a blast, and we loved how welcoming the entire team was throughout our stay. If you’re looking for a family-friendly hotel with outstanding service, the Lord Elgin is a top-notch choice in Ottawa for a relaxing getaway.

Stayed at this hotel as part of a group booking for a conference. The rooms are hit and miss with some being old and in need of refurbishment and some being in better shape. A few hours after checking in I discovered bed bugs in my room. An employee came and verified that there were indeed live bed bugs, and said they would have a pest control company come and check the room the next day. In the meantime I was given a new room and one night's stay was refunded. They also offered to take a few items of clothing to be dry cleaned at their cost, and sent a note of apology. The staff were very nice, but my issue is that a) there were no mattress encasements on the mattresses of either bed in the first room. The mattresses just had a thin protector and then just a flat sheet (not even a fitted sheet). Encasements should be standard, especially in a higher end hotel! There was an encasement on the bed in the room I was moved to. b) There didn't seem to be any protocol in place for my luggage or other belongings. This risks moving the bed bugs from one room to another, and then into a person's home. I had the wherewithal to keep my luggage in the bathroom after I changed rooms to check for any signs of bugs, and to wrap everything in plastic bags before putting it in my car. I was able to wash and dry the clothing on high heat at home, but ended up throwing out the suitcase as a precaution. So that was $180 gone. Bed bugs can happen anywhere, I understand that, but a hotel this size really needs better protocols in place for what to do when it occurs.

Great hotel. We moved here to escape the noise in our original booking. Staff at the front desk really set the scene being very friendly and letting us have the room before 11am. Room was great, super clean. Excellent pool and gym. Good location.

Very pleased with the hotel and stay. Would certainly recommend it as a good place to stay in Ottawa