Guest User
August 10, 2024
We booked two round trips this time. The hotel is in a good location, and there is an airport bus downstairs. However, the hotel front desk management is very chaotic. We stored luggage twice, and once we stored luggage, we were given a luggage ticket, and once we did not. The check-in and check-out efficiency is very low, and there are mistakes. The first time we checked in to the family room, we asked for a sofa bed, but the hotel did not come for two hours for some reason. We called to urge them once before they processed it. The Indian brother who handled the second check-in yawned all the time, and they gave us one room for two people. It was only after reminding us that it was processed correctly. When we checked out, it was clear that we prepaid the room through Ctrip, but the hotel charged us again when we checked out. We found out within half an hour of leaving the hotel. We called the hotel to cancel the payment, but they said they could not process it and asked us to send an email to process it. Fortunately, Ctrip responded quickly and refunded the money paid to Ctrip. I like Ctrip, but the hotel is really not good.
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