Guest User
May 25, 2024
It was my first time to come to Japan and I arrived at the hotel early. The hotel told me that I couldn't check in and had to wait until after three o'clock, so I left my luggage at the hotel and continued my trip. But the store didn't tell me that the front desk was not 24 hours a day, and I didn't notice. I didn't expect that I would arrive at the hotel so late. When I arrived at the hotel gate, I needed a room card to unlock it. However, the store did not have any contact information, and my luggage was still at the store, so I could only wait at the gate. Fortunately, I was able to enter the store after a tenant came in and out of the door. It wasn't until 10 o'clock in the morning that the reception desk staff came to work and I was able to get my luggage back. The waiting process was very painful. During this period, I asked the store to refund or reschedule my stay to the night of the 26th to 27th. However, the store said that it was unable to do so because the room was full. But I used apps to check that there are still five locations. This is why I think his service is not good.
I think the store needs to make plans for some unexpected late check-in guests, such as notifying them through this app or email, leaving the room card at the reception desk, allowing them to check in by themselves, etc.
I didn't go to the room to check the hygiene level. The lobby is relatively clean and tidy. There is a restaurant, and there are residents chatting and eating supper downstairs at night.
The location is quite far from the tram station, and it takes about ten minutes to walk.
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