E3171****
December 4, 2024
The worst hotel experience. As a luxury old hotel, it doesn't even have the most basic service attitude. The lobby lady named lchimaru is very rude to Chinese people. She speaks arrogantly. The docking process is slow and difficult. The service attitude is bad. The rest of the waiters are cold, especially in Japan, a country that pays attention to service awareness. RZ has nothing but a false reputation. Ctrip shows that it will be renovated in 2024, so I booked this room. After checking in, I found that the facilities are old and the hardware is backward. The decoration in the 1990s is said to be renovated in 24. It is pure deception to customers and nonsense. I hope everyone will choose carefully! ! A hotel for 6k a night can't achieve one-tenth of the experience of this price! It is the most shabby five-star hotel I have ever stayed in. The room smells musty. The shower is so small that you will bump your hands when washing your hair. The coffee for breakfast doesn't even have coffee beans. It is a perfunctory coffee capsule. The breakfast is also very unpalatable. There are few categories. I stayed for four days and decisively changed to St. Regis. I will never choose RZ in any place in the future! A bad accommodation experience, everyone avoid it!
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