Camiaomiao
February 18, 2025
The hotel is new, and the facilities and hardware are better than the old hotels around it. For example, there is a socket at each bedside for charging, etc. The family room is spacious and the cost performance is very high and needs praise. But the service is not good. When I checked in, I checked in alone. After getting the room card, I couldn't get into the elevator at once with 3 suitcases and 2 backpacks in my hands. I had to go in and out twice to bring all the luggage into the elevator. The three front desk staff watched the whole process. When no other guests checked in, no service staff came to help me. In addition, it emphasizes that the room should be cleaned every three days. Every day, only towels and bath towels are delivered to the room and the trash can is emptied. There is no cleaning. When booking the hotel, I also saw this statement in the hotel, and I agree. There is no problem with not cleaning and not changing the sheets, but when the towels and bath towels used every day are replaced with new ones, the towels and bath towels used the day before should always be taken away, right? There is no old clothes basket in the whole room to put used towels and bath towels. There is no place to put them. I am afraid of getting the indoor carpet wet, so I can only put the used wet towels in the bathroom. When I came back from going out the next day, all the wet towels were still in the bathroom. Because they were wet for a day, the bathroom smelled bad. It's okay for you to save service costs, but is not providing cleaning service the same as not cleaning even the changed towels? The room service staff are all Southeast Asians. Have they received basic business training?
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