Guest User
January 31, 2023
A comedy of errors. Booked 2 connecting double rooms so our young children could have their own room. This was not available at checkin, with the staff unable to think of a solution which was not evicting another hotel resident from a room. We waited to be checked in, with our toddler unable to take a nap, to finally be given a double room with no connecting room as a connecting room could not be found. So be it, we can live with this, if it wasn’t for the appalling service we received during our wait. We were provided brunch menus at 1, ordered at 1.30, and then told the kitchen didn’t open until 2, some of our meals arrived at 3.30, some did not! During this time we could see numerous other diners enjoying lunch clearly from a different menu, when the kitchen was allegedly closed. Honestly a mediocre hotel, made truly ghastly by its stunning incompetence. Would make for an amusing TV show, but not so much a fun weekend away with friends and small kids.