Novotel Orleans Chemins de Sologne Demeures de Campagne

This was our second stay in two weeks. The poor food standard in the restaurant had not improved - even a cheeseburger arrived cold!. The seats in the restaurant had all been cleaned during the day and the soft furnished ones were all damp. We had to move and sit at the breakfast bar on high stools. On the plus side, the staff are pleasant and the Aperol Spritz is magnificent

The staff was very friendly and helpful. The only complaints i have is that this hotel dosent look or feel like a 4 star hotel. The staff and the service and attention they gave were 4 star but the hotel is maybe a 3 star.

Novotel usually stands for consistent quality although without any fantasy. This one is an exception for the worse. Our "superior" room was dated, painted dark green and depressive without sufficient lighting and a view on a deteriorated parking lot. Rain shower was broken, no coffee in the room (only tea). Absolutely the worst value for money in my past 10 years of hotel experience. I assume the only reason why they have 4 stars is because of the swimming pool and the restaurant which probably has a good chef but poor staff (food was good quality but not served warm). There was a smell of waste bins in the garden and from the two EV charging points, one was completely broken down and unusable (the other being occupied continously). Staff was very helpful but absolutely junior both at the reception and in the restaurant.

All the people wear swimsuits and are barefoot at the reception, I felt almost like being at a beach. Flip flops and shorts at dinner are the usual attire. You are requested to keep the cutlery used for the starter for the main course. It is not acceptable to be decently dressed for dinner among barefoot companies.

The stay at the hotel was good. However there was a coach trip from Germany and some of those guests were very rude which affected our visit. It was a great shame. The hotel staff did a great job in trying to handle them.,