Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

We checked in around 7 pm with a gentleman that has a unique name should have told him to write it down I apologize but I hope you get recognition he checked us in and we were on our way to enjoy the resort unfortunately 3 hours later we noticed our ac not working and I told him about he said I'll said a tech when we came back in wasn't fixed so I called front desk and James answered apologizing about the situation and that unfortunately he couldn't do anything till the mornin, in the morning Zoe and Jillian helped my family with our extension and were able to move us to a more comfortable room with a working ac thank you all so much for going above and beyond we had a blast!! Definitely going back!!

1. we booked and prepaid our hotel booking for 5 nights, july 5 to july 11. 2. unfortunately when we arrived midnight after our long travel from las vegas with my family on this vacation trip, there was no room available according to our booking which was for a two bedroom suite, one queen and two double beds. 3. they accommodated us on a different room type. upon entering the room we found a foul smelling stench coming from the bathroom, the bathtub had a stagnant water with a small dead spider inside it. 4. we complained to front desk nishomi about the foul stench and if they can send a lysol to tame down the smell but they shouted at us and told us to go to the front desk, check out, and leave the hotel immediately. 5. to make things worst, that morning we complained to the duty manager lydia, and she also told us to check out and leave the hotel premises. 6. we have been long staying at holiday inn resorts and waterpark orlando since 2015 and has been a go to vacation place for us, sadly we wont be staying at this property anymore in the future. good luck to the rest of the customers being mistreated, we hope everyone shares their bad experience.

Great place to stay with your family and friends!

Perfect and beautiful place . Very Calm and relaxing. I like

Numerous code violations, to include hotel elevator expired certification. Once got to hotel amount I paid doubled due to resort fees and parking. Resort features like big pool were all closed down

Hotel pool was closed for repair, checking in took almost an hour. Could not sleep due to guest yelling and swearing after 11 pm had to call security to get them to stop. Breakfast was 60 $ for 2 people when it was advertised for 19$ a person. Could not get a seat by the water park way over crowded. Had to ask maintenance for toilet paper and find a maid for towels. Hotel fees were double what was advertised. Very upset may never use this app again

Lange and Viecka have been so entertaining and fun and a pleasure to deal with during our stay!! They made us feel welcome and our children had a blast with them doing various games and kareoke! They remembered all of us by name and went over and above to make our stay amazing!!

Lange and viecka made our stay this week so much fun. Im a senior and was greatly entertained by their energy and professonalism. My family loved the karaoke and all the poolside games. The whole family from 2 year olds to seniors got involved and had lots of laughs. Your hotel is lucky to have such enthusiastic and fun loving staff to make our stay truly memorable. Everyone was welcomed and made to feel important no matter what their skills. Thanks and kudos to lange and viecka.

The entertainer “Lange” was awesome! He kept the children and family entertained! He is friendly, inclusive, and has great personality! He is a gem to your organization! We would definitely come back! Thanks for entertaining us Canadians!