Extraordinary787153
May 23, 2023
My girlfriends and I stayed at 403 and 404 Enclave May 2023. We booked the 2 condos for 5 nights so that we would all have our own bedrooms and baths. 403 was just what we expected and I would recommend it highly. But 404 was terrible. Shower doors broken and dangerous, ice machine broken, lamps and other lights broken or without light bulbs and the worst was the balcony. Since it was the biggest of the two, we planned breakfast, lunch and after dinner on the 404 balcony. Pictured on the Vacasa website was a tall 4 top table with 4 Chairs, a nice settee and matching chair, perfect for the 7 of us. The reality was a badly beaten up 4-top with no chairs and 4 plastic beach chairs. We complained to the Vacasa 800 number, sent photos to Vacasa by email and spoke with the local Vacasa rep. Lots of excuses, but nothing was addressed. We asked for a price reduction on that unit, and that was the last I heard from Vacasa.