Castaway Motel

Bad service and not cleam

This is the worst experience I have ever had. The lady manager is disrespectful, condescending and horrible customer service. She talks about you in her language. ROACHES, LEAKING WATER FROM UPSTAIRS BATHROOM WHEN YOU'RE SITTING ON THE TOILET. EVEN WITH THOSE CONDITIONS SHE KEPT MY $100 DEPOSIT, CLAIMING MY 2 KIDS BROKE A CEMENT STEP WHEN IT WAS ALREADY WAITING TO FALL OFF. Don't waste your money here. Best Western and days inn nearby are amazing

I visited Orange Couny, California at the end of September 2022, and stayed at the Castaway Hotel in Orange, California. The location was great. There were many restaurants and stores witin walking distance. It was only about ten minutes away from Disneyland, and had easy access to major highways, such as the 5. But the service was horrible. There was literally no housekeeping at all at the hotel. They provided me with two towels and washcloths for the whole week and never replaced them. I only had two rolls of toilet paper, and had to ask the front desk for another one. I ended up buying my own toilet paper. Plus there was a huge dent in the shower, and the lights in the hotel kept flickering on and off. I would not stay there again. I know that we may be in a pandemic, but it is nice if a hotel would provide some housekeeping service. I would recommend that travelers avoid this hotel.

From an unfriendly check in experience through a 1/4" gap in the window to the person passed out on the stairs, definitely not something that I care to repeat. Room dirty, heater didn't work, etc. Glad that I survived my stay!